Latoya Houser
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Processor of Licenses
SC Labor, Licensing & Regulations
05.2022 - Current
- Receive and process various licensing applications for by mail/online submission for approval
- Receive and process licensing endorsement/exam applications by mail/online submission for approval
- Receive and process required credential documents by mail/email/online submission
- Receive and respond to licensee email inquiries
- Assist with walk-in inquiries/application drop-offs
- Answering general questions by phone according to statute and board regulations
- Assist licensee with online access and password resets
- Occasionally assist with website navigation by phone
- Escalate to supervisor as needed
- Ensure licensee integrity by phone
- Use of internal databases/software to upload activity occurrences to files
- Assists finance department with generating spreadsheet for non-sufficient funds
- Assists with research, contact and retrieval of non-sufficient funds for processed applications
- Occasionally contact various state boards throughout the country in reference to applicants
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Advocate I
BlueCross BlueShield of South Carolina
10.2021 - 05.2022
- Advocate responsibilities include: Helping members locate in-network health providers in their local areas, Answer calls from members daily in reference to their policies and prior authorizations, Verifying member identities according to HIPAA regulations, Escalating claims, Requesting fax/mail/e-mail correspondences be sent to members/providers, Providing member call backs as needed within 1-3 business days, Assisting members with retrievable documentation requests, Referring in-house marketing solutions as options to members, Staying current on policy updates and changes, Staying current on formulary changes
Rural Mail Carrier
USPS
05.2016 - 08.2021
- Delivered mail and packages to customers on prescribed route while processing check submissions and stamp purchases in field
- Signed and received mail with signature requirements upon delivery and loading
- Maintained records on customers with mail forwarding and change of address requests
- Sorted mail according to order of address appearance for easy access in field
- Greeted customers and answered questions regarding mail pick up times and postal regulations
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Sorted and placed mail into mailboxes with high levels of accuracy
- Directly interacted with customers to deliver mail, packages and ordered goods
- Helped customers by carrying oversized parcels inside residences
- Distributed mail from postal vehicle to residences and businesses, delivering to approximately 700+ customers per shift
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Sold stamps to customers along route and counted back bills and change to avoid errors
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Rural Carrier Associate
USPS
01.2012 - 05.2016
- Signed and received mail with signature requirements upon delivery and loading
- Maintained records on customers with mail forwarding and change of address requests
- Sorted mail according to order of address appearance for easy access in field
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Distributed mail from postal vehicle to residences and businesses, delivering to approximately 700+ customers per shift
- Directly interacted with customers to deliver mail, packages and ordered goods
- Sold stamps to customers along route and counted back bills and change to avoid errors
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Helped customers by carrying oversized parcels inside residences
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg, SCNurse Aide Certification - Certified Nursing Assistant
Orangeburg Calhoun Technical College
Orangeburg, SC12.2002
Skills
- Critical thinking
- Responsible
- Good listening skills
- Leadership
- Good telephone etiquette
- Compassion
- Customer Care
- Filing
- Clerical Support
- Letter Preparation
- Data Entry
- Research
- Invoice Processing
- Prioritization
- Customer Service
- Performance Improvement
- Correspondence Writing
- Staff Motivation
- Professional Communication
- Documentation and Reporting
- Data Collection
- Strong Problem Solver
- Deadline-Oriented
- Time Management
Assessments
- Data entry: Attention to detail, Proficient, 06/01/21
- Customer service, Proficient, 07/01/21
- Electronic records: Best practices, Highly Proficient, 07/01/21
Timeline
Administrative Assistant/Processor of Licenses
SC Labor, Licensing & Regulations
05.2022 - Current
Customer Service Advocate I
BlueCross BlueShield of South Carolina
10.2021 - 05.2022
Rural Mail Carrier
USPS
05.2016 - 08.2021
Rural Carrier Associate
USPS
01.2012 - 05.2016
High School Diploma -
Orangeburg Wilkinson High School
Nurse Aide Certification - Certified Nursing Assistant
Orangeburg Calhoun Technical College
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