Microsoft Teams
Latoya Howard
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation.
Overview
12
12
years of professional experience
Work History
Claims Specialist
Amwins
02.2022 - Current
- Facilitated communication between agents, vendors, third party administrators and other employees
- Acted as liaison between multiple departments during all phases of claim process in order to ensure proper communications were maintained
- Processed commercial claims, personal lines, and general liability claims
- Maintained accurate data entry, while having good quality scores.
- Responded to inquiries by answering questions, providing information and directing retailers to appropriate resources.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
Replenishment/Receiving
Amain
03.2021 - 02.2022
- Used hand scanners and computer tracking systems to update merchandise locations.
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Compiled, reviewed, and maintained data from contracts, purchased orders, requisitions, and other documents in order to assessed supply needs.
- Examined and inspected stock items for wear and defects, reporting any damage to supervisors.
Senior Lead
Gift Services
09.2012 - 03.2021
- Responsible for 40 or more employees during peak season for 2 operating shifts and less than 5 during non peak. Also required to insure all standard operational procedures are being followed by each
of my employees, which includes training, efficiency, and quality control. - Work directly with Customer Service, Design and Corporate departments, ensuring gifts are executed properly for company and customer standards.
- Data entry which includes: departmental budgeting, inventory counts for personalization department and labor cost each day in area.
- Assist HR department with filling peak positions in personalization department.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Garinger High School
Charlotte06.2002
Skills
- Active Listening
- Customer Satisfaction
- Insurance Industry Experience
- Production Goals
- Data Entry Software
- Claims Preparation
- Microsoft Office
- Data Review and Verification
- Data Entry
- Attention to Detail
- Organizing and Prioritizing Work
- Documentation processing
Software
Microsoft Office
OnBase
CorelDraw
Timeline
Claims Specialist
Amwins
02.2022 - Current
Replenishment/Receiving
Amain
03.2021 - 02.2022
Senior Lead
Gift Services
09.2012 - 03.2021
High School Diploma -
Garinger High School
Similar Profiles
Ngoc AdamsNgoc Adams
Centralized Underwriting Assistant (Cancellations and Reinstatements) at AmWINSCentralized Underwriting Assistant (Cancellations and Reinstatements) at AmWINS
Janetta GuinnJanetta Guinn
Client Support Binder Specialist at AmWINSClient Support Binder Specialist at AmWINS
Ngoc AdamsNgoc Adams
Centralized Underwriting Assistant (Cancellations and Reinstatements) at AmWINSCentralized Underwriting Assistant (Cancellations and Reinstatements) at AmWINS