Latoya Huertas
Jamaica
Summary
Dynamic professional with a proven track record at Gcs and Restaurant Depot, excelling in customer service and care. Expert in problem-solving, adept at de-escalating issues and enhancing operational efficiency. Demonstrated leadership in supervising teams and ensuring top-notch service delivery, fostering positive customer experiences.
Overview
2022
2022
years of professional experience
Work History
Agent
Gcs
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Frontend Manager
Resturant Depot
04.2010 - 06.2021
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Bachelor Of Administration - Business Administration
Post University
Waterbury, CT07.2022
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Languages
English
Full Professional
Timeline
Frontend Manager
Resturant Depot
04.2010 - 06.2021
Agent
Gcs
Bachelor Of Administration - Business Administration
Post University
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