LATOYA HYNSON
Philadelphia,PA
Summary
Dedicated worker with strong communication, time management, and computer skills. Seeking to utilize abilities to effectively contribute to company's success. Consistently recognized by colleagues for hardworking nature, reliable individual who can be trusted to assist company in achieving its goals.
Overview
14
14
years of professional experience
Work History
Orders Client Representative
Vanguard
10.2023 - Current
- The primary function of the role is to utilize Finra series 7 and 63 licenses to assist clients with their portfolio
- Receive and accurately process client investment orders, including stock purchases, mutual fund transactions, and ETF trades
- In addition, addressing other client account maintenance needs such as documenting concerns and working with various departments to find resolve
- Assist with client monetary and clerical tasks including but not limited to discussing annual reports, discussing tax forms, and moving money between accounts and institutions
- Provided comprehensive product knowledge to clients, enabling them to make informed decisions.
- Developed strong relationships with clients by establishing trust and understanding their unique requirements.
Lead Patient Service Representative
Nemours Children’s Health
01.2022 - 01.2024
- Responsible for organizing and operating office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records
- As the lead also responsible for training, task delegation and answering all work flow questions of other members of the team
- Make employee schedules and facilitate monthly meetings to go address
Flight Attendant
American Airlines
01.2014 - 01.2022
- Answered passenger questions about flights, weather, travel routes, services, and schedules
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts and life jackets
- Attended preflight briefings concerning weather, emergency procedures, food and beverage service and passenger count
- Conducted periodic cabin trips to assist passengers and distribute items
- Determined special assistance needs of passengers, such as small children, elderly and disabled persons
- Verified that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, were in working order
Customer Service Agent
American Airlines
01.2011 - 01.2014
- Announced arrival and departure information, used public address systems
- Checked baggage and cargo and direct passengers to designated locations for loading
- Planned routes, itineraries, and accommodation details and computed fares and fees
- Answered inquiries regarding schedules, accommodations, procedures, or policies
Education
Bachelor’s - Healthcare Administration
Wilmington University
New Castle, DE11.2024
Associate - Applied Science
Delaware County Community College
Media, PA01.2020
Skills
- Series 7 License
- Series 63 License
Timeline
Orders Client Representative
Vanguard
10.2023 - Current
Lead Patient Service Representative
Nemours Children’s Health
01.2022 - 01.2024
Flight Attendant
American Airlines
01.2014 - 01.2022
Customer Service Agent
American Airlines
01.2011 - 01.2014
Associate - Applied Science
Delaware County Community College
Bachelor’s - Healthcare Administration
Wilmington University
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