LATOYA I. BACCUS
Waxahachie,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Site Supervisor
Joshua Howard Foundation
11.2015 - Current
- Supervise 10+ employees, coordinate community events, and manage feeding sites to ensure efficient operations and community engagement.
- Develop comprehensive training modules for staff to enhance skills, improve performance, and ensure consistent quality standards.
- Maintain compliance documents for properties and ensure accurate completion and submission of government forms.
Regional Area Manager
Sphinx Residential
09.2018 - 01.2024
- Maintained compliance documents and oversaw five properties with a total of 662 units, consistently achieved 95-100% occupancy, and developed strategies to increase rental rates.
- Implemented a preventative maintenance plan that reduced maintenance costs by 40% and increased property value by 30%, enhancing overall operational efficiency and asset value.
- Developed and implemented a tenant dispute resolution process, reducing legal fees by 90% and improving tenant satisfaction by 50%.
- Key Achievements: Manager of the Year: 2018 & 2019, Property of the Year: 2018, 2019, & 2020
Help Desk Support Representative
Concentra Operating Corporation
09.2012 - 08.2015
- Spearheaded comprehensive training and onboarding programs for new employees, ensuring seamless integration and accelerated productivity within the team.
- Delivered first-level assessment, support, and resolution for colleagues, ensuring high-quality customer service through proficient handling of daily support requests via phone calls, chat, or self-service requests.
- Effectively escalated and ensured timely resolution of any unresolved issues, maintaining a commitment to exceptional customer service and satisfaction.
Property Manager
Value Family Properties of Forest
01.2006 - 08.2012
- Implemented a successful tenant retention program, achieving a 40% reduction in tenant turnover and a 25% increase in retail income within the first year, enhancing property profitability and resident satisfaction.
- Negotiated and secured a vendor contract property maintenance service, leading to a notable 40% reduction in maintenance costs and a significant 30% increase in tenant satisfaction scores, optimizing operational efficiency, and resident experience.
- Implemented strategic improvements to the maintenance and repair process, resulting in a 70% reduction in response times and a 55% increase in tenant satisfaction scores, significantly enhancing operational efficiency to resident experience.
Property Manager
Alpha Management
02.1994 - 12.2005
- Oversaw daily operations of a diverse portfolio of residential and commercial properties, conducted regular property inspections, and ensured compliance with safety and quality standards, enhancing property value and tenant satisfaction.
- Successfully negotiated and managed vendor contracts, achieving 40% cost savings on maintenance expenses, and implemented effective marketing strategies to minimize vacancies, resulting in a 35% reduction in turnover.
- Developed and managed property budgets, analyzed financial reports, and provided regular updates to property owners, ensuring informed decision-making and financial stability.
Education
Cedar Valley Community College
01.1992
Skills
- Effective Communication
- Problem-Solving
- Change Management
- Strategic planning
- Creativity/Innovation
- Quality assurance
- Negotiation
- Decision-making
- Client/Customer Relations
- Commitment to Organizational Excellence
Certification
Certified Apartment Portfolio Supervisor (CAPS), National Apartment Association (NAA)
Timeline
Regional Area Manager
Sphinx Residential
09.2018 - 01.2024
Site Supervisor
Joshua Howard Foundation
11.2015 - Current
Help Desk Support Representative
Concentra Operating Corporation
09.2012 - 08.2015
Property Manager
Value Family Properties of Forest
01.2006 - 08.2012
Property Manager
Alpha Management
02.1994 - 12.2005
Cedar Valley Community College
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