Latoya Ivory
MACON,Georgia
Summary
Highly enthusiastic customer service professional with Reliable Customer Service Representative with extensive track record in demanding sales. Personable and responsible Cashier with 16 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. CORE STRENGTHS Large cash/check deposits expert Adaptive team player Energetic work attitude Visual merchandising proficiency Strong organizational skills Seasoned in conflict resolution Active listening skills Sharp problem solver Courteous demeanor Customer service expert Opening/closing procedures ACCOMPLISHMENTS Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Self-assured Juvenile Detention Officer accomplished at communicating with juvenile offenders, observing behavior, and documenting all unity activity. Trained in crisis intervention and prevention. Experience providing day-to-day supervision to youth in a 24-hour detention center compromised of many youth offenders. Firm Juvenile Detention Officer with a extensive background working in juvenile corrections. Excellent communication and time management abilities. Strong knowledge of all juvenile corrections procedures and interaction concepts.
Overview
2
2
years of professional experience
Work History
PCA
Home Instead Senior Care Home
Macon, GA
09.2024 - Current
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Assisted patients with recreational activities such as reading books or playing board games.
- Transported clients from one location to another in an efficient manner.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Administered medications orally or topically as directed by physician orders.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
Macon Youth Development Campus
Macon, GA
08.2022 - Current
- Inputted customer data into system, updating information regularly with changes to buying habits
- Documented information in patient charts and communicated status updates to interdisciplinary care team's
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Obtained details regarding patient by questioning family members and bystanders
- Followed district protocols in handling and resolving disciplinary issues
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
- Provided counseling services to juvenile offenders to address behavioral issues.
- Conducted frequent searches of cells and living areas for contraband materials and weapons.
- Managed daily operations within the facility, including discipline, recreational activities, medical and mental health care, and educational programs.
- Maintained accurate records of all violations and incidents involving juveniles.
- Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
- Assisted in developing individualized treatment plans for each juvenile offender based on their needs and goals.
- Monitored security cameras throughout the facility to ensure safety of staff and inmates.
- Participated in regular training sessions related to policy changes or new procedures.
- Investigated reports of misconduct by inmates and took appropriate disciplinary action when necessary.
- Performed basic first aid procedures when necessary due to injury or illness among inmates.
Patient Care Technician
Generations Home Care System
MACON
03.2024 - 09.2024
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Explained treatment procedures to patients and their families.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or serger as needed.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Education
Some College (No Degree) - Medical Assistance
Virginia College
Macon, GA05-2017
High School Diploma -
Mount Zion High School
Jonesboro, GA05-2005
Skills
- Strong organizational skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Customer ServiceOffice
- AdministrationBookkeepingSchedule ManagementOffice
- MaintenanceInventory and Supply Management
- Store maintenance ability
- Inventory control familiarity
- Customer service expert
- Telecommunication skills
- Telephone inquiries specialist
- Adaptive team player
- Opening/closing procedures
- Customer relations
- Call Center Operations
- Inbound and Outbound Calling
- High-energy attitude
- Technologically savvy
- Credit card payment processing
- Report creation
- Data evaluation
- Direct sales
- Security Procedures
- Restraint Techniques
- De-Escalation Techniques
- Suicide Prevention
- Substance Abuse Knowledge
- First-aid and CPR
- Mental Health Training
- Facility Operations
- Interactions concepts
- Educational Support
- Restraining techniques
- Training delivery
- Knowledge of juvenile corrections
Accomplishments
A&B Honor roll student
3.5 GPA
CPR Certified
Timeline
PCA
Home Instead Senior Care Home
09.2024 - Current
Patient Care Technician
Generations Home Care System
03.2024 - 09.2024
Macon Youth Development Campus
08.2022 - Current
Some College (No Degree) - Medical Assistance
Virginia College
High School Diploma -
Mount Zion High School
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