Latoya I. Williams
Jacksonville,FL
Summary
Dedicated and accomplished Education Professional with years of experience developing, implementing, and executing performance-enhancing programs. Expertise in effective communication with parents, conflict resolution, and staff management. Recognized for advocating for and supporting faculty and staff. Well-rounded and dynamic approach to education administration. Strong background in curriculum planning and development. Student-focused approach enhanced by exceptional communication skills. Proven track record of leading school administration and achieving outstanding test scores.
Overview
28
28
years of professional experience
Work History
Interim Principal
Icon Preparatory School Cleveland
01.2025 - Current
- Administered personnel policies and procedures for school faculty and staff.
- Defined and enforced student academic achievement standards in line with district goals and objectives.
- Monitored student behavior and enforced discipline policies.
- Oversaw schedule management and protocols for orientation, registration, and related activities.
- Cultivated positive relationships between community members, school students, and teachers.
Assistant Principal
Icon Preparatory School Cleveland
12.2023 - 01.2025
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
- Led meetings to convey policy changes, gather information, and assess employee thoughts.
- Supervised and evaluated teaching and support staff through instructional leadership and professional development.
Teacher
Icon Preparatory School
07.2022 - 12.2023
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Created lessons and online testing materials to facilitate remote learning.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Developed and implemented classroom routines to
Health & Wellness Coordinator /Customer Care Team/First Call Resolution
Florida Blue
10.2016 - 01.2019
- Review and Resolves grievances, appeals or disputes involving expressions of dissatisfaction, reimbursement and medical necessity
- Enters appeals or dispute determinations into various BCBSF systems
- Completes customized correspondence with appropriate statement that supports final determination
- Acts as a liaison and Health & Wellness advocate between the members, physician, and facilities/agencies
- Resolve escalated problems relating to process billing, enrollment, membership, claims and benefits
- Created a training program for CSAT for service advocates that were not exceling in the
Customer Satisfaction Scores (CSAT)
Referral Coordinator
MCCI Medical Group
06.2011 - 06.2016
- Responsible for maintaining ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensured complete and accurate registration, including patient demographic and current insurance information
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Performed Quality inspections to ensure proper ICD9 and ICD10 coding were used
Patient Account Specialist. Physician Assistant
Winn Army Hospital
06.2004 - 01.2006
- Responsible for reviewing all patient accounts to ensure that charges are accurate
- Collected payments after services were rendered, created invoices and filed insurance claims
- Assisted the physician during surgery, placed and removed casts, provided pre/postoperative care
- Handled Medical instruments and ordered all medical supplies for podiatry clinic
Logistics Specialist
United States Army
09.1996 - 07.2004
- Responsible for the distribution of transportation, fuel and medical supplies for safe and accurate delivery
- Kept daily logs and inventory of supplies for proper recording and accounting
- Coordinated with other groups to maintain the flow of materials from one area to another
Education
Bachelor of Business Administration (BBA) - Organizational Management
Edward Waters College
Jacksonville, FL01.2015
Associate's Degree - Nursing
Florida State College of Jacksonville
Jacksonville, FL01.2011
Certified Nursing Assistant Certificate - undefined
Cambridge Medical Institute
Jacksonville, FL01.2009
Advanced Individual Training School - undefined
United States Army
Fort Jackson, SC01.1997
Skills
- Analytical skills
- Proficient with Microsoft Office
- ICD-9 diagnostic codes
- ICD-10 diagnostic codes
- Educational staff supervision
- Group facilitation and presentations
- Student performance data
- Academic administration
- Instructional leadership
- Organizational leadership
- Performance evaluations
- Administrative management
Accomplishments
- Army Service Ribbon
- Overseas Service Ribbon
- Presidential Unit Citation
- Army Good Conduct Medal
- National Defense Service Medal
- War on Terrorism Service Medal
- Army Lapel Button
Timeline
Interim Principal
Icon Preparatory School Cleveland
01.2025 - Current
Assistant Principal
Icon Preparatory School Cleveland
12.2023 - 01.2025
Teacher
Icon Preparatory School
07.2022 - 12.2023
Health & Wellness Coordinator /Customer Care Team/First Call Resolution
Florida Blue
10.2016 - 01.2019
Referral Coordinator
MCCI Medical Group
06.2011 - 06.2016
Patient Account Specialist. Physician Assistant
Winn Army Hospital
06.2004 - 01.2006
Logistics Specialist
United States Army
09.1996 - 07.2004
Associate's Degree - Nursing
Florida State College of Jacksonville
Certified Nursing Assistant Certificate - undefined
Cambridge Medical Institute
Advanced Individual Training School - undefined
United States Army
Bachelor of Business Administration (BBA) - Organizational Management
Edward Waters College
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