LaToya Jackson
Silver Spring,MD
Summary
Document Management Specialist, providing general administrative backup and other duties. More than 20 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail.
Adept at working effectively unsupervised and quickly mastering new skills. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
12
12
years of professional experience
Work History
Document Analyst
Department Of Transportation
02.2020 - 01.2023
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Utilized document control database system to allow for better tracking and revision identification.
- Worked closely with stakeholders to maintain and resolve document and drawing issues.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
Data Entry Specialist
Cyberbahnit
04.2017 - 02.2020
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified, corrected and reported data entry errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Compiled data from source documents prior to data entry.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Communicated with coworkers regarding deadlines and project milestones.
- Proofread and edited documents to correct errors.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
Program Analyst
Department Of Consumer And Regulatory Affairs
09.2010 - 01.2017
- Review cases going to the Enforcement Division & Office of Civil Infractions (NOI) Partner with OAG (Office of Attorney General) to resolve or perform special research for illegal construction issues and report my findings
- Studied complex data sets and systems to identify positive trends and successful programs.
- Completed quality assurance reviews to assess accuracy of data and validate results. Offered input on key decisions and strategic plans by evaluating ongoing program data.
- Performed in-depth analysis to help solve diverse problems with program implementation and operations.
- Documented company organization in multimedia presentations to explain organizational structure.
Education
High School Diploma -
Winnetonka High School
Kansas City, MO05.1998
Skills
- Problem Solving
- Ability to type 45 wpm
- Office software (including Powerpoint, Excel, Word Access)
- Proficient with Microsoft
- Credit and cash transactions
- Customer relations
- Punctuality
- Opening and closing procedures
- Equipment troubleshooting
- Verbal/written communication
- Merchandising
- Hard-working
- Quality Assurance
- Records management
- Electronic document preparation
- Vendor invoicing
- Log updating
- Special projects
- Document distribution
- Merchandise stocking
- Loss prevention
- Document Analysis
- Document Coordination
- Microsoft Excel
Timeline
Document Analyst
Department Of Transportation
02.2020 - 01.2023
Data Entry Specialist
Cyberbahnit
04.2017 - 02.2020
Program Analyst
Department Of Consumer And Regulatory Affairs
09.2010 - 01.2017
High School Diploma -
Winnetonka High School
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