Sherita McPayten-Green
Oxon Hill,MD
Summary
Highly resourceful, organized and accomplished professional mid-level experience in vendor relations, accounts payable and receivable, as well as an extensive administrative, data entry and clerical background. Well-developed interpersonal communications skills to work effectively with people and clients from diverse backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Accounting Specialist
American Association for Marriage and Family Therapy
2013.05 - 2023.10
- Managed the company accounts receivable/accounts payable processes
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Maintained quality service by monitoring in compliance policies and standards
- Resolved external and internal requests for information or route to appropriate departments
- Tracked and Processed Quarterly Sales and Use Tax Filings
- Performed administrative duties in support of the daily office operations
- Maintained, prepared and e-filed all nonprofit company’s annual 1099s
- Oversaw company voids, refund, chargebacks and resolution processes
- Managed company expenditures and invoice processing, travel requests and adjustments for payment approval
- Processed weekly in house ACH, PayPal and Zelle disbursements, and domestic/ international wires
- Managed Lockbox processes, approvals and payments submitted by check and ACH
- Maintained, tracked and resolved check status, exceptions and check returns processes with a third-party payment reimbursement corporation, CSI.
- Oversaw and reconciled all staff and network volunteer issued credit cards monthly transactions and allocations for main company account and foundation federal grant accounts
- Processed and managed weekly expenditures, digital filing and scanning for office and annual Audit documentation.
- Supervised implementation and transition of previous Accounts payable and workflow processes to a fully integrated cloud-based financial platform
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
Business Systems Administrator
American Association for Marriage and Family Therapy
2011.05 - 2013.05
- Processed and managed in-house fulfillment orders
- Prepared member welcome packets and eligibility certificates to 25,000+ members of company association
- Enhanced data accuracy by conducting thorough system audits and resolving discrepancies in a timely manner.
- Maintained in-house inventory and off-site warehouse inventory
- Reduced downtime by proactively monitoring system performance, identifying issues, and implementing solutions.
- Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in increased efficiency and cost savings.
- Answered on-call requests from members and vendor deliveries and shipment pickups
- Managed digital phone directory, postage meter and expense form submissions
- Trained and prepared office staff on new software implementations and hardware upgrades
- Performed data entry for all daily remote Lockbox payments
- Created and modified product code configurations, resale and restock in AMS web platform
Customer Service Technician
Flextronics-Verizon Wireless
2007.11 - 2011.05
- Received certification in Verizon Wireless data systems, and advanced technical support
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Managed high call volumes while maintaining a professional demeanor and providing accurate information.
- Provided professional services for specialized customer inquiries
- Performed special troubleshooting techniques for authorized advanced devices
- Provided pleasant in-store experience to improve customer knowledge and satisfaction
- Maintained customer confidentiality and company security-protected database
- Resolved customer escalations and provide options for solution to preserve customer loyalty
- Completed monthly training requirements, quarterly data certification programs and participates in store performance trainings
- Produced positive feedback on store performance evaluations, and accessory and data take rates
- Maintained a steady workflow by multitasking between greeting customers, answering phone calls, and assisting customer with requests
- Managed cash management accounting system for daily transactions and cash balance intake
- Exceeded sales quota of daily/monthly equipment accessories and enhanced application features
Education
AA Business Administration -
American InterContinental University
Georgia Associate of Arts -
Morgan State University
Baltimore, MDHigh School Diploma -
High Point High School
Beltsville, MDSkills
- Proficient Data Entry
- Team Trainer
- Exceptional Multi-Tasker
- Advanced Time Management
- Extensive Experience in Data entry, Vendor relations and administration
- Outstanding Customer Service and Leadership Skills
- Excellent Time management, Interpersonal and Communication Abilities
- Notable Experience in Accounts Payable and Receivable
- Vast Experience in Financial Reconciliation
- Knowledgeable in General Ledger Journal Entry
- Statement Preparation
- Strategic Planning
- Type 70 WPM
- MS Office, Power point, Word, Excel, Access, and Outlook
Timeline
Accounting Specialist
American Association for Marriage and Family Therapy
2013.05 - 2023.10
Business Systems Administrator
American Association for Marriage and Family Therapy
2011.05 - 2013.05
Customer Service Technician
Flextronics-Verizon Wireless
2007.11 - 2011.05
AA Business Administration -
American InterContinental University
Associate of Arts -
Morgan State University
High School Diploma -
High Point High School
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