LaToya Jackson
Silver Spring,MD
Summary
Document Management Specialist, providing general administrative backup and other duties. More than 20 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail. Adept at working effectively unsupervised and quickly mastering new skills. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
12
12
years of professional experience
Work History
Document Analyst
Department Of Transportation
Washington, DC
02.2020 - 01.2023
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes
- Utilized document control database system to allow for better tracking and revision identification
- Worked closely with stakeholders to maintain and resolve document and drawing issues
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation
- Worked with internal staff to process documents and sent for closing
- Office software (including Powerpoint, Excel, and Word Access)
- Proficient with Microsoft
- Legal Documents
- Customer relations
- Opening and closing procedures
- Equipment troubleshooting
- Verbal/written communication
- Hard-working
- Quality Assurance
- Records management
- Skilled In [Software]
- Project Support
Data Entry Specialist
Cyberbahnit
Washington, DC
04.2017 - 02.2020
- Completed accurate and efficient data entry and database updates to support business operations
- Identified, corrected and reported data entry errors
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Compiled data from source documents prior to data entry
- Reviewed and updated account information in company computer system
- Adhered to strict data confidentiality policies to prevent information leakage
- Communicated with coworkers regarding deadlines and project milestones
- Proofread and edited documents to correct errors
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Managed workflow scheduling, data entry and accuracy verification for large data projects
Program Analyst
Department Of Consumer And Regulatory Affairs
Washington, DC
09.2010 - 01.2017
- Review cases going to the Enforcement Division & Office of Civil Infractions (NOI) Partner with OAG (Office of Attorney General) to resolve or perform special research for illegal construction issues and report findings
- Studied complex data sets and systems to identify positive trends and successful programs
- Completed quality assurance reviews to assess accuracy of data and validate results
- Offered input on key decisions and strategic plans by evaluating ongoing program data
- Performed in-depth analysis to help solve diverse problems with program implementation and operations
- Documented company organization in multimedia presentations to explain the organizational structure
Education
Batchlers Degree -
Haward Univercity
Washington, DC01.2003
Skills
- Analytical Problem-Solving
- Typing Proficiency: 45 WPM
- Database Control Proficiency
- Cross-Functional Collaboration
- Legal Analysis Expertise
- Document Management
- Experienced with Office Applications
- Experienced in Microsoft Applications
- Client Service Excellence
- Execution of Opening and Closing Tasks
- Equipment Issue Resolution
- Strong Communication Skills
- Committed Team Member
- Quality Assurance Management
- Document Control
- Proficient In Software
- Project Management Support
- Document Management
- Efficient Appointment Coordination
- Social media support
- Spreadsheet tracking
- Record preparation
- Call handling
- Merchandise upselling
- Refunds processing
- Billing management
- CRM software
- Prom
- Promotional support
- Effective communication
- Tracking complaints
- Relationship building
- Account updating
- Understanding customer needs
- Upselling techniques
- Inbound call management
- Billing procedures
- Attention to detail
- LiveChat messaging
- MS office
- Team building
- Merchandise orders and exchanges
- Time management abilities
- Issue and complaint resolution
- Report generation
- Teamwork skills
- Phone etiquette
Timeline
Document Analyst
Department Of Transportation
02.2020 - 01.2023
Data Entry Specialist
Cyberbahnit
04.2017 - 02.2020
Program Analyst
Department Of Consumer And Regulatory Affairs
09.2010 - 01.2017
Batchlers Degree -
Haward Univercity
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