LaToya Jackson
Humble,TX
Summary
Personable and knowledgeable client specialist with solid background in coaching, customer service and client satisfaction. Delivered impactful solutions that enhanced client relationships and streamlined support processes and assistance. Demonstrated strong problem-solving abilities and effective communication skills.
Overview
9
9
years of professional experience
Work History
Client Support Specialist
Milan Laser
03.2024 - 12.2024
- Promptly responded to inquiries and requests from prospective clients.
- Provided exceptional service through consultations with clients to understand their unique needs/challenges and offered tailored solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Established rapport with new clients, ensuring trust and continuous support.
- Consistently met exceeding performance metrics and goals.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
Administrative Supervisor
Census Bureau
11.2020 - 08.2021
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Managed a team of 12 office staff, providing training and support to ensure smooth daily operations and productivity.
- Oversaw office inventory activities by ordering supplies for the department.
- Ensured timely completion of projects by creating detailed timelines and assigning tasks as appropriate.
- Coordinated schedules and travel arrangements for management, and field staff.
- Collectively completed weekly payroll for over 25 employees.
Administrative Assistant
Navy
06.2016 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported department staff and admin officer through scheduling meetings, coordinating travel arrangements, and preparing sensitive documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Science - Social Work
Arizona State University
Tempe, AZ05-2027
No Degree - Core Energy Coaching
Institute of Professional Excellence in Coaching
03-2024
Skills
- Group and individual coaching
- Interpersonal and written communication
- Critical thinking
- Client relationship building
- Veteran benefits knowledge
- Interpersonal skills
- Records management
- Computer proficiency
- Appointment scheduling
- Attention to detail
- Time management
- Data entry and confidentiality
Timeline
Client Support Specialist
Milan Laser
03.2024 - 12.2024
Administrative Supervisor
Census Bureau
11.2020 - 08.2021
Administrative Assistant
Navy
06.2016 - 05.2019
Bachelor of Science - Social Work
Arizona State University
No Degree - Core Energy Coaching
Institute of Professional Excellence in Coaching
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