Latoya Jeffery
Waxahachie,TX
Summary
Dynamic Custodial Manager with a proven track record at LoLo's Spotless Enterprises, LLC, enhancing team productivity and customer satisfaction through green cleaning practices and effective training. Skilled in sanitation standards and fostering positive work environments, I've significantly improved service delivery and compliance. Committed to sustainable solutions and excellence in facility maintenance, I bring both hard and soft skills to drive operational success.
Experienced with overseeing custodial operations and team management. Utilizes organizational and problem-solving skills to maintain high standards. Track record of implementing efficient cleaning protocols and safety procedures.
Overview
28
28
years of professional experience
Work History
Custodial Manager
LoLo's Spotless Enterprises, LLC
Mansfield, TX
02.2018 - Current
- Promoted safety and compliance with industry regulations by conducting frequent safety audits.
- Implemented sustainable practices, such as green cleaning solutions and energy-efficient equipment usage.
- Increased customer satisfaction by addressing concerns promptly and professionally.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Enhanced team productivity by providing comprehensive training to custodial staff members.
- Collaborated with other department managers to develop a cohesive facility maintenance plan.
- Optimized work schedules for maximum efficiency and minimized disruptions to building occupants.
- Evaluated employee performance regularly to identify strengths, weaknesses, and opportunities for growth or improvement.
- Managed the hiring process for new custodial staff members, ensuring proper qualifications were met before onboarding.
- Streamlined inventory management, ensuring adequate supplies for daily operations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Patient Care Technician
Baylor Scott & White Health Downtown Dallas
Dallas, TX
01.1997 - 02.2024
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TXSkills
- CPR certification
- Green cleaning
- Cleaning techniques
- Basic life support
- Sanitation standards
- Chemical handling
Timeline
Custodial Manager
LoLo's Spotless Enterprises, LLC
02.2018 - Current
Patient Care Technician
Baylor Scott & White Health Downtown Dallas
01.1997 - 02.2024
High School Diploma -
South Oak Cliff High School