La'Toya Jenkins
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Special Services Associate
Home Depot
Charlotte, NC
06.2023 - Current
- Performed data entry tasks related to orders, invoices, and other documents as necessary.
- Answered store and merchandise questions and led customers to wanted items.
- Process returns to send back to vendor, assist with in-person and/or online orders, create quotes for projects, release orders, and resolve issues
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
HR Coordinator- Contractor
Bank of America
Charlotte, NC
01.2022 - 11.2022
- Managed high-volume HR case management involving complex employee issues related to COVID
- Developed and implemented strategic HR programs and health/wellness initiatives to enhance employee engagement
- Mitigated high-risk employee issues per company policies
- Collaborated with Internal and external vendors to enhance benefit offerings.
Benefits Administrator
Alight Solutions
Charlotte, NC
10.2018 - 01.2022
- Facilitated New Hires Training Class for 8 Weeks in Health & Wellness
- Conducted one-on-one training sessions with new hires as needed
- Supervised 4 team members and delegated project schedules via Salesforce
- Managed employee benefits, health & Wellness, pension programs and 401K plans.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.qa
Administrative Assistant
Progressive Care LLC
Charlotte, NC
07.2015 - 10.2018
- Optimized office efficiency through superior clerical support and organization
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Teller Coordinator
SunTrust Bank
Charlotte, NC
06.2007 - 07.2015
- Trained tellers on best ways to comply with internal controls, operational procedures and risk management policies.
- Performed all monetary transactions, ATM, and Teller Cash Recycler servicing in compliance with all internal and Federal regulations
- Conducted regular performance reviews of tellers to identify areas for improvement.
Education
Credits Toward, Agile PM with MS Project -
01.2022
Some College (No Degree) - Christian Studies
Liberty University
Lynchburg, VAAssociate of Arts - Criminal Justice
Trident College
Charleston, SC06-2005
Skills
- HR Management
- Software Aptitude
- Team Leadership
- Administrative
- Salesforce
- SharePoint
- HR Assist
- MS Office
- Creative Thinking
- SaaS
- HRIS Systems
- Problem-solving abilities
- Risk management
- Loss prevention expertise
- Regulatory compliance
- Conflict resolution techniques
- Data Analysis
- Problem-Solving
Accomplishments
- Gold Performance Excellence Award In 2013 for the top 10% performers by region for service, operational goal excellence, and referral success.
Timeline
Special Services Associate
Home Depot
06.2023 - Current
HR Coordinator- Contractor
Bank of America
01.2022 - 11.2022
Benefits Administrator
Alight Solutions
10.2018 - 01.2022
Administrative Assistant
Progressive Care LLC
07.2015 - 10.2018
Teller Coordinator
SunTrust Bank
06.2007 - 07.2015
Credits Toward, Agile PM with MS Project -
Some College (No Degree) - Christian Studies
Liberty University
Associate of Arts - Criminal Justice
Trident College