Summary
Overview
Work History
Education
Skills
Digital Graphical Artist
Timeline
Generic

LaToya Johnson

Anaheim,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Customer Service Representative Manager

LUXE - Foxxie
06.2021 - Current
  • Supervised 70 low level employees in providing excellent customer service to respond to client inquiries in open or close accounts on their behalf by telephone, e-mail, or chat to provide non-technical problem resolution for product or services and complaints, comments, and requests or payment issues.
  • Created reporting systems to track customer service performance and improve insight.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Evaluated staff performance and provided feedback to improve customer service delivery.


Cashier

Disneyland Theme Parks
02.2018 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Service Representative

Gold Standard Insurance
06.2013 - 09.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Updated account information to maintain customer records.

Education

Bachelor of Arts - Graphic Design

California State University - Dominguez Hills
Carson, CA
05.2016

High School Diploma -

Dominguez High School
Compton, CA
05.2008

Skills

  • HR Support
  • Special Requests
  • Product Knowledge
  • Job Assignments
  • Filing
  • Keyboard Entry
  • Data Entry
  • Microsoft Office
  • Grammar Understanding
  • Computer Hardware Knowledge
  • Dedicated Team Player
  • Time Management
  • Critical Thinking

Digital Graphical Artist

I am a self-taught artist who cultivated a deep passion for drawing, which eventually led me to explore the world of digital art. Building on my self-taught skills, I decided to pursue formal education and earned a bachelor's degree in the field.

Timeline

Customer Service Representative Manager

LUXE - Foxxie
06.2021 - Current

Cashier

Disneyland Theme Parks
02.2018 - 12.2021

Customer Service Representative

Gold Standard Insurance
06.2013 - 09.2013

Bachelor of Arts - Graphic Design

California State University - Dominguez Hills

High School Diploma -

Dominguez High School

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LaToya Johnson