Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoya Johnson

Meridian,MS

Summary

Very experienced in Customer Service with over 20 years of experience. Dedicated to exceptional customer service. Excellent reputation for resolving problems and improving customer satisfaction. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well known for the most friendliness personality.

Overview

15
15
years of professional experience

Work History

Teacher Assistant

Southeast Elementary School
Meridian, MS
08.2021 - Current
  • Works with students individually and in small groups to reinforce basic learning.
  • Assists professional staff in administration and correction of classroom exercises, tests, and assessments.
  • Assists in classroom preparations and strategies for reinforcing instructional materials and skills according to individual student needs.
  • Assists with classroom behavioral management to minimize disruptions, ensure safe and orderly classroom, and ensure students are on task.
  • Accompanies students on field trips for purpose of assisting with supervision.
  • Constructs, copies and distribute and use educational materials as needed.
  • Enhance student comprehension by utilizing visual aids and hands-on activities during lessons.
  • Promote positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Contribute to increased student success by providing one-on-one support for struggling learners.
  • Respond to student needs and questions promptly.

Teller (CSR)

Citizens National Bank
Meridian, MS
07.2019 - 08.2021
  • Retrieved checks and cash for deposits, verified amounts and checked accuracy of deposit slips, as well as collected currency for deposit, verified deposit amounts, and entered transactions into banking system.
  • Processed commercial depository bags and completes coin orders.
  • Maintained strict compliance with banking standards, regulations, and laws.
  • Retained and acquired customers by delivering exceptional service with friendly approach.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Contributed to positive work environment by demonstrating professionalism, courteousness, and strong work ethics.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

Tax Preparer

TBA Tax Group
Meridian, MS
01.2019 - 07.2019
  • Maintained privacy as top priority while handling personal data and information.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on latest tax laws.
  • Streamlined tax filing processes for clients, ensuring smooth and efficient experience.

Driver License Examiner

MS Highway Patrol
Meridian, MS
10.2012 - 01.2019
  • Issued and renewed Mississippi driver license, administered computer tests for learner's permits and Class A, B, C, and D applicants, issued intermediate learners' permits for individuals 14 years of age as well as commercial permits for qualifying applicants, and issued identification cards and driver license for US and non-US citizens.
  • Prepared daily reports of license issue and monies received.
  • Interpreted statutes, rules, and regulations governing Department of Public Safety.
  • Determined applicant ability to operate motor vehicles.
  • Performed vehicles inspections as well as commercial road test while keeping up with federal regulations regarding medical information and driving requirements.
  • Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.

Customer Service Representative

N.E.W.
Meridian, MS
05.2009 - 08.2010
  • Answered customer telephone calls promptly and in appropriate manner.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with step-by-step instructions on how to troubleshoot 'searching for satellite' signal, and handled customer inquiries, complaints, billing questions, payment extension, and service requests.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as top performer within team.
  • Updated account information to maintain customer records.
  • Maintained up-to-date knowledge of product and service changes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Patient Care Technician

Rush Foundation Hospital
Meridian, MS
08.2008 - 05.2009
  • Interacted effectively with patients, families, staff, and other hospital department staff to deliver high level of customer service and teamwork.
  • Assisted all hospital nursing staff and managing flow of patients and materials required for patient care for adult age groups.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.

Education

Associate Degree -

Meridian Community College
Meridian, MS
12.2023

High School Diploma -

Meridian High School
Meridian, MS
05.2001

Skills

  • Customer service
  • Computer proficient
  • Work well with others
  • Customer relations
  • Data entry
  • Clerical Support
  • Keyboarding Skills
  • Overall quick learner
  • Customer retention
  • Money handling abilities
  • Time Management

Timeline

Teacher Assistant

Southeast Elementary School
08.2021 - Current

Teller (CSR)

Citizens National Bank
07.2019 - 08.2021

Tax Preparer

TBA Tax Group
01.2019 - 07.2019

Driver License Examiner

MS Highway Patrol
10.2012 - 01.2019

Customer Service Representative

N.E.W.
05.2009 - 08.2010

Patient Care Technician

Rush Foundation Hospital
08.2008 - 05.2009

Associate Degree -

Meridian Community College

High School Diploma -

Meridian High School
Latoya Johnson