Latoya Johnson
Davie
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager, Research Support
University Of Miami Health System
06.2019 - Current
- Oversees the day-to-day operations of the clinic
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitors and ensures good data acquisition and data management process.
- Manages all compliance issues related to the research grants and contracts providing information on the requirements and deadlines for deliverables and work performed.
- Support the Principal Investigator in close collaboration with other study co-investigators and the clinical/medical officer assigned to the study.
- Ensure continuous quality improvement of services, quality management program and improvement projects.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for clinic growth.
Social Worker
University Of Miami Health System
04.2018 - 05.2019
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Coordinated services such as scheduling of appointments as well as accompanying patients to various specialty appointments and clinical visits, including ER visits.
- Organized and maintained confidential medical files and records.
- De-escalated stressful situations through individual and family crisis interventions.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Victim Specialist
State Attorney's Office, 10th Judicial Circuit
11.2015 - 04.2018
- Provided ongoing support and follow-up services to clients as needed, ensuring their long-term needs were met.
- Implemented safety planning measures tailored to individual clients' situation, reducing potential risk factors associated with further harm or violence.
- Attended court hearings to identify human trafficking victims in need of or eligible for assistance; determined the appropriate service and course of action.
- Maintained strict confidentiality in handling sensitive client information, adhering to ethical guidelines and legal requirements.
- Collaborated with law enforcement and other agencies to coordinate services for crime victims, streamlining assistance processes.
- Provided supportive counseling to human trafficking victims; assisted victims in identifying and overcoming fears related to crimes; made referrals to other support services as appropriate.
- Assisted victims of human trafficking, in filing claims against the Victim Compensation Fund for financial compensation to cover medical expenses, psychological counseling, lost wages, or funeral expenses.
- Reviewed police reports as well as DCF reports to identify HT victims in need of or eligible for assistance; determined the appropriate service and course of action.
- Provided information concerning legal procedures and options; kept victims informed about the status of the case in which they are involved; assisted them through the court process by accompanying them to court if appropriate.
Case Manager
Kristi House, Inc.
12.2013 - 10.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted in the implementation of programs policies and procedures, assisted in organizing program activities, assisted in the development of the programs strategic agenda and assisted in finding evaluation methods that assessed the strengths and weaknesses of the program to improve program performance.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated groups weekly
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Accompanied families through the process of various court systems, including Criminal Court, Dependency Court, and/or Family Court.
Case Coordinator
Kristi House, Inc.
08.2011 - 11.2013
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Administered client follow-up, data collection, client monitoring and coordination.
- Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Conducted regular home visits or office appointments to monitor client progress and provide ongoing support throughout the duration of the case plan implementation process.
- Participated in ongoing professional development opportunities to stay current on best practices in case management and enhance skills as a Case Coordinator.
- Demonstrated cultural competence in working with diverse populations, ensuring equitable access to services for all clients.
- Streamlined communication with interdisciplinary team members for effective case coordination and improved client satisfaction.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Therapy Assistant
Kristi House, Inc.
07.2008 - 07.2011
- Opened and closed client case files accordingly.
- Assisted Billing Manager with Medicaid billing.
- Set up and maintained personnel files for staff, interns and contract workers with all essential documentation.
- Composed and distributed inter-departmental memorandums ensuring timely delivery and receipt of important information.
- Created, updated and maintained personnel files that included record of employee/contractors’ salaries, wages and employee compensations.
- Monitored and maintained office equipment, inventory supplies, and orders.
- Performed duties for the Assistant Executive Director.
- Called clients from the collected weekly appointments scheduled by Therapist.
Data Manager
Kristi House, Inc.
10.2004 - 08.2006
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Enhanced data accuracy by implementing robust data validation and quality control processes.
- Inputted and aggregated data for various programs.
- Provided assistance to the Director of Community Relations with public relations material and donations.
- Assisted the Development team with various fund-raising events that profited over a million dollars.
Education
Masters - Social Work
Saint Leo University
Saint Leo, FL08.2024
MBA - Business Administration
Saint Leo University
Saint Leo, FL03.2017
Bachelor of Arts - Psychology
Florida International University
Miami, FL05.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Management
- Performance Evaluations
- Teamwork and Collaboration
- Problem Resolution
- Team Development
- Hiring and Training
- Task Delegation
- Negotiation and Conflict Resolution
- Process Improvement
- Employee Development
- Needs Assessment
- Computer Skills
- Financial Management
- Scheduling and Coordinating
- Professional and Courteous
- Documentation And Reporting
Certification
- Certification - Trauma Focused Cognitive Behavioral Therapy
- Cognitive Processing Therapy
- Trauma - Focused Cognitive Behavioral Therapy Case Management
- BLS - 12/25
Timeline
Manager, Research Support
University Of Miami Health System
06.2019 - Current
Social Worker
University Of Miami Health System
04.2018 - 05.2019
Victim Specialist
State Attorney's Office, 10th Judicial Circuit
11.2015 - 04.2018
Case Manager
Kristi House, Inc.
12.2013 - 10.2015
Case Coordinator
Kristi House, Inc.
08.2011 - 11.2013
Therapy Assistant
Kristi House, Inc.
07.2008 - 07.2011
Data Manager
Kristi House, Inc.
10.2004 - 08.2006
Masters - Social Work
Saint Leo University
MBA - Business Administration
Saint Leo University
Bachelor of Arts - Psychology
Florida International University