Latoya Johnson
Morristown,NJ
Summary
Accomplished Nursing Assistant and Customer Service Manager with a proven track record at Morristown Medical Center and Amazon, enhancing patient and customer satisfaction through expert case management and relationship-building. Skilled in vital signs monitoring and quality assurance, I've significantly boosted retention rates and resolved complex issues, demonstrating a commitment to excellence and compassionate care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Morristown Medical Center
04.2024 - Current
- Documented care actions by completing records and logs in medical software system.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Customer Service Manager
Amazon
11.2023 - 02.2024
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Manager
Flair Cleaners
01.2023 - 11.2023
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Customer Support Specialist
IBEX Global
05.2019 - 07.2022
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
GED -
Skills
- Computer literate
- Patient Feeding
- Case Management
- Supply Restocking
- Recording vital signs
- Specimen Collection
- Vital signs monitoring
- Patient-focused care
- Basic Life Support
- Patient Care
- Direct Patient Care
- Patient relationship building
- Patient Assessments
- Client documentation
- Vital Sign Monitoring
- Light Housekeeping
- Electronic Charting
- Records Management
- Quality Assurance
Certification
- BLS - Basic Life Support
- CPCT/A - Patient Care Technician/Assistant
Languages
English
Full Professional
Timeline
Nursing Assistant - Morristown Medical Center
04.2024 - Current
Customer Service Manager - Amazon
11.2023 - 02.2024
Customer Service Manager - Flair Cleaners
01.2023 - 11.2023
Customer Support Specialist - IBEX Global
05.2019 - 07.2022
Charlie Smith High - GED,
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