Latoya Johnson
Commerce,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Pharmaceutical Technician
Boehringer Ingelheim Pharmaceuticals
Athens, GA
03.2024 - Current
- Maintained inventory of pharmaceuticals, including receiving, storing and restocking drugs.
- Assisted with the preparation of intravenous admixtures, chemotherapy agents and other complex formulations.
- Ensured proper storage conditions for all controlled substances as per state regulations.
Customer Service Representative
Amazon
Buford, GA
10.2022 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Claims Processor
Concierge Contact Center
Athens , GA
03.2020 - 07.2020
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
Education
GED -
Athens Technical College
Athens, GA05-2013
Skills
- Pharmaceutical Calculations
- Quality Control Procedures
- Drug utilization review
- Sterile technique
- Data Entry
- Paperwork Processing
- Data Collection
- Account updating
- Inbound and Outbound Calling
- Call Management
Timeline
Pharmaceutical Technician
Boehringer Ingelheim Pharmaceuticals
03.2024 - Current
Customer Service Representative
Amazon
10.2022 - 02.2024
Claims Processor
Concierge Contact Center
03.2020 - 07.2020
GED -
Athens Technical College
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