LATOYA JOHNSON

• Provided compassionate care to clients, assisting with daily living activities and personal hygiene.
• Administered prescribed medications and monitored client health status for any changes.
• Developed individualized care plans in collaboration with healthcare teams and family members.
• Trained new caregivers on best practices for patient care and safety protocols.
• Assisted clients with mobility, ensuring safe transportation within their homes and to appointments.
• Maintained accurate documentation of client progress and reported any concerns to supervisors.
• Fostered strong relationships with clients, enhancing their emotional well-being through companionship and engagement activities.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
• Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
• Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
• Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.

• Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety standards.
• Assisted customers in selecting over-the-counter products, enhancing overall shopping experience.
• Managed inventory levels, performing regular audits to minimize discrepancies and ensure product availability.
• Collaborated with pharmacists to resolve prescription issues, improving workflow efficiency and patient satisfaction.

• Maintained daily cleanliness of residents' rooms to support hygienic living conditions.
• Ensured proper sanitation of residents' personal items to promote health and safety.
• Managed laundry services for residents, ensuring timely and thorough processing.
• Assisted in upkeep of common areas, fostering a welcoming environment.

Promoted a clean, safe hospital environment through five years of dedicated service.

Executed rigorous disinfection procedures in patient rooms, operating areas, and high-touch surfaces.

Utilized advanced cleaning equipment and hospital-grade disinfectants for optimal results.

Maintained exceptional inspection scores by adhering strictly to hygiene protocols.

Supported patient comfort and privacy through effective collaboration with healthcare professionals.

Demonstrated strong organizational skills to efficiently manage cleaning operations.

Recognized for reliability and a strong work ethic in team-oriented settings.

Exhibited excellent attention to detail, consistently surpassing cleanliness expectations.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
• Trained new team members on service protocols and system navigation, improving onboarding process.
• Managed high-volume call flow, maintaining service quality under pressure and ensuring timely responses.
• Developed and implemented streamlined communication procedures, reducing response times for customer issues.