LaToya Jones
10800 Oak Park ,MI
Summary
With a proven track record at CVS Pharmacy, I excel in delivering exceptional customer service and patient care, showcasing my problem-solving abilities and compassionate nature. My expertise in efficiently managing high-volume tasks and providing emotional support has significantly enhanced customer satisfaction.
Overview
27
27
years of professional experience
Work History
Caregiver
Private Practice
08.2018 - 10.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Overnight Stocker
Target
03.2007 - 12.2009
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Customer Service Representative
GM Roadside
05.2000 - 02.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
OnStar
05.2000 - 02.2007
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Photo
CVS Pharmacy
08.1997 - 04.2000
- Developed long-lasting relationships with clients through personalized service and attention to detail in each project undertaken.
- Ensured accuracy in fulfilling customers'' requests by closely following order specifications.
- Safeguarded client privacy by adhering strictly to confidentiality guidelines when handling sensitive materials such as personal photos or documents.
- Increased workflow efficiency by maintaining and organizing the photo lab workspace.
- Enhanced customer satisfaction by providing high-quality photo development services.
- Collaborated with team members to ensure timely completion of all projects and tasks within deadlines.
- Delivered exceptional photos, utilizing professional editing software to enhance images before printing.
- Provided excellent customer service, addressing inquiries and resolving issues promptly and professionally.
Lottery Attendant
CVS Pharmacy
08.1997 - 04.2000
- Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
- Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
- Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
- Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
- Provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the lottery process.
- Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
Pharmacy Technician
CVS Pharmacy
08.1997 - 04.2000
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Education
High School Diploma - Basic
Oak Park High
Oak Park, MI06.1995
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Meal preparation
- Dementia care
Additional Information
I’m very active at my church. I attend weekly. I’m a certified Alter Worker, Armor Bearer and sit on a few auxiliaries.
Timeline
Caregiver
Private Practice
08.2018 - 10.2024
Overnight Stocker
Target
03.2007 - 12.2009
Customer Service Representative
GM Roadside
05.2000 - 02.2007
Customer Service Representative
OnStar
05.2000 - 02.2007
Photo
CVS Pharmacy
08.1997 - 04.2000
Lottery Attendant
CVS Pharmacy
08.1997 - 04.2000
Pharmacy Technician
CVS Pharmacy
08.1997 - 04.2000
High School Diploma - Basic
Oak Park High
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