Latoya Kimpson
Stockbridge,GA
Summary
I’ve acquired over 10 years of combined experience in management and customer service. It is my goal to position myself in a more challenging role within Industrial Security, that will allow me to thrive and exercise my customer and management skills. I am confident and ready to contribute to the overall success of GTRI by leveraging my administrative and customer service skills. My aim is to ensure all projects and job duties are accomplished within time and budget frame. I provide professional, in-depth analysis with varied and distinct options with superior communications skills.
Overview
10
10
years of professional experience
Work History
Administrative Director
Royal Cup Coffee
01.2023 - 02.2025
- Compile and track over 200 account financial records (revenue, gross profit, costs, account churn, account activity) monthly
- Leverage resources available to help accounts grow.
- Review contractual agreements in accordance with client needs
- Negotiated and executed contracts on behalf of department.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Prepared budgets with forecasts and projections.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Administrative Manager
The James Room
01.2021 - 01.2023
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures with over 20 employees
- Monitor and analyze financial accounting data for 2 accounts
- Personalized customer interaction by offering discounts or free meals on special occasions.
- Boost Client Loyalty by implementing a loyalty program
- Recording payroll data for 25 employees.
- Provided customers with supplies while complying with budget limits
Project Manager
Chime Solutions
01.2020 - 01.2021
- Manage project scope, timeline, and budget to ensure flawless execution of multiple projects each month
- Clearly communicate project objectives, key milestones, major deliverables, and performance results
- Work directly with clients, internal key stakeholders, and other functional team members to ensure the success of all projects
- Account for complete project lifecycle from inception to closure
- Prepare, track and measure project performance using appropriate tools and techniques
Account Settlement Manager
Cortland Partners Real Estate
01.2017 - 01.2020
- Supported the department goals while providing quality customer service
- Resolved final balance disputes and respond to escalated customer service issues
- Made and received calls to residents to resolve collections, reconciliation issues, and disputes
- Responsible for accurate and timely follow-ups to completed tasks
- Maintained effective communication with residents and ASM
Business Manager
PEM Real Estate LLC
01.2015 - 01.2017
- Responsible for daily bookkeeping, rent collections, property payroll
- Accomplishes financial objectives by collecting rents, entering AP invoices for payments and initiating corrective action
- Assist in developing and implementing marketing and communication for prospective clients
- Collects fees or revenues, disburses payments and posts to appropriate accounts
- Ensure all tenant confidential documents meets current privacy and tenancy laws
- Analyze and prepare financial reports to assess compliance as well audits of financial data or records
- Prepares reports by collecting, analyzing and summarizing data and trends
- Compile and prepare standard accounting reports by Reporting monthly revenue projection
- Performs routine accounting, clerical, billing, and/or claims processing duties for assigned accounts
- Balance and reconcile accounting records, statements, journals, ledgers or reports
- How many
Education
Bachelor of Science - Mathematics
Tennessee State University
Nashville, TNSkills
- Microsoft Office Suite (Excel, Word, Powerpoint and Outlook)
- Microsoft Teams
- Client relations
- Proficient in Windows operating system
- Team coordination expertise
Timeline
Administrative Director
Royal Cup Coffee
01.2023 - 02.2025
Administrative Manager
The James Room
01.2021 - 01.2023
Project Manager
Chime Solutions
01.2020 - 01.2021
Account Settlement Manager
Cortland Partners Real Estate
01.2017 - 01.2020
Business Manager
PEM Real Estate LLC
01.2015 - 01.2017
Bachelor of Science - Mathematics
Tennessee State University
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