Latoya Kindred
DesMoines,WA
Summary
Accomplished General Store Manager at Casey's General Stores, adept in team leadership and store operations. Excelled in fostering a positive work environment, enhancing customer relations, and optimizing financial performance. Skilled in POS systems and mentoring, significantly improved cost control and revenue margins. Demonstrated exceptional ability to manage and resolve customer complaints, ensuring satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
General Store Manager
Caseys's General Stores
2021.08 - 2022.03
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Supervised and effectively trained 12 employees to decrease process lags and boost productivity.
Census Field Supervisor
Census Bureau
2020.04 - 2020.10
- Adhered to all federal, state, and local regulations governing census activities while supervising field teams, guaranteeing full compliance with legal requirements.
- Collaborated with other Census Field Supervisors on a regional level to share insights, experiences, and best practices that contributed to improved data collection efforts across territories.
- Facilitated inter-departmental collaboration by maintaining open lines of communication with other supervisors and sharing best practices across teams.
- Promoted an inclusive working environment by fostering open dialogue among team members about diversity-related concerns or challenges they encountered during fieldwork assignments.
- Maintained open communication channels with enumerators, ensuring timely resolution of issues and improved overall performance.
- Managed sensitive information securely, maintaining strict confidentiality protocols throughout the entire process.
- Enhanced data accuracy by conducting thorough field address canvassing and updating the census database accordingly.
- Organized informative training sessions for enumerators focused on proper interviewing techniques, enhancing their ability to collect accurate information from respondents effectively.
- Training class and set up devices for on-boarding and swear in office.
- Team of 50 and transferred to Iowa to close out for the last 8 weeks;
- Conducted performance evaluations for enumerators at regular intervals, identifying areas of strengths and weaknesses and providing targeted feedback for improvement.
Lunchroom Manager
Chicago Public Schools CPS
2017.09 - 2018.06
- Improved student lunchroom behavior by implementing clear rules and expectations.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
- Ensured a clean and sanitary environment for students by performing regular cleaning tasks.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Recommended improvement measures to Nutritional Services Director to support cost efficiency measures and improve revenue margins.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
- Tracked daily lunch count and documented total outstanding balances per student.
- Conducted regular inspections of kitchen equipment, identifying maintenance needs early before they became critical.
- Developed strong relationships with vendors to secure quality products at competitive prices.
- Team of 3 includes Porter and Cook,
- Students breakfast and lunches 200 plus.
Education
Associate of Arts And Sciences - Medical Office Management
MacCormac College
Chicago, ILAssociate of Arts - Health Information Technology
East West University
Chicago, ILHigh School Diploma -
Richards Career Academy
Chicago, IL06.1998
Skills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
- POS systems operations
- Delegation Abilities
Timeline
General Store Manager
Caseys's General Stores
2021.08 - 2022.03
Census Field Supervisor
Census Bureau
2020.04 - 2020.10
Lunchroom Manager
Chicago Public Schools CPS
2017.09 - 2018.06
Associate of Arts And Sciences - Medical Office Management
MacCormac College
Associate of Arts - Health Information Technology
East West University
High School Diploma -
Richards Career Academy
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