LaToya King

Results-driven Customer service rep with over 3 years of experience in the satisfaction of customers. Strong communication skills, attention to detail, and problem-solving abilities have consistently contributed to increased client satisfaction and exceeded sales targets. Familiar with major customer service software,conflict resolution and posses a positive attitude. Aspiring to use proven skills to effectively deliver top-notch customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

• Maintained customer satisfaction with quick and professional handling of products.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Engaged with customers to build rapport and loyalty
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Processed product returns and assisted customers with other selections.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Maintained records related to sales, returns and inventory availability.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Increased sales by offering advice on purchases and promoting additional products.
• Provided positive first impressions to welcome existing, new and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.