Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaToya Kirkley

Leander,TX

Summary

Outcomes-driven Clinical Supervisor focused on closing gaps in staff knowledge and skills, patient care and unit activities. Offering 14-year background to organization offering opportunities for advancement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clinical Supervisor

Premier Family Physicans
Leander, TX
08.2023 - Current
  • Participated in team meetings to discuss best practices for client care.
  • Provided direct supervision of clinical staff, including orientation, training and development of employees.
  • Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
  • Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
  • Coordinated weekly work schedules for department employees.
  • Developed policies and procedures related to clinical operations for the facility.
  • Maintained accurate documentation of client progress within the Electronic Health Record system.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Interviewed applicants and made recommendations for new hires.
  • Investigated complaints from clients or families concerning their care or treatment.
  • Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
  • Devised training programs to close gaps in nurse and staffs' competencies.
  • Provided routine management and emergency response.
  • Improved medical equipment competencies and care best practices through various ongoing learning options.
  • Directed and managed 8-person team of clinical and support personnel.
  • Partnered with site administor to raise standards of practice by monitoring, analyzing and correcting staff performance.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.

Senior Medical Assistant

Premise Health/Truist Health Center
Richmond, VA
03.2017 - 07.2023
  • Conducted laboratory tests such as blood draws and urine collections.
  • Assisted in preparing specimens for laboratory testing.
  • Assisted in coordinating referrals to specialists when necessary.
  • Monitored medication refills and prescription renewals requested by physician or other healthcare provider.
  • Administered injections and immunizations as ordered by physician or other healthcare provider.
  • Participated in quality assurance activities designed to improve patient care processes.
  • Answered phone calls from patients seeking medical advice or assistance.
  • Performed patient assessments, including taking vital signs and medical histories.
  • Performed administrative duties such as filing paperwork and completing insurance forms.
  • Communicated effectively with patients to ensure their understanding of instructions given by the physician or other healthcare personnel.
  • Provided education and counseling services on preventive care, lifestyle modification, self-care skills.
  • Managed patient flow within the clinic setting to maximize efficiency of operations.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.

Health Center Manager

Premise Health/Truist Health Center
Richmond, VA
10.2019 - 12.2021
  • Provided leadership and guidance to staff members on a wide range of topics, such as patient care, customer service, safety protocols.
  • Oversaw daily operations of the health center, including staffing and scheduling.
  • Developed outreach programs aimed at raising awareness about preventive healthcare measures among local populations served by the health center.
  • Collaborated with other departments within the organization to coordinate services and promote an integrated approach to healthcare delivery.
  • Organized professional development activities for staff to enhance their skillset.
  • Participated in strategic planning initiatives aimed at improving access to healthcare services offered by the health center.
  • Monitored inventory levels of medical supplies and equipment used in daily operations of the health center; placed orders when necessary.
  • Implemented strategies to maximize efficiency of medical services provided by the health center.
  • Created reports detailing key metrics related to patient visits, financial performance, operational effectiveness.
  • Managed financial resources and budgeting for the health center.
  • Ensured quality assurance standards were met throughout the health center's services.
  • Recruited, trained and supervised new staff members in accordance with established guidelines.
  • Explained policies, procedures and services to patients.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.

Education

Associate of Applied Science - Medical Assisting

administerPhysiciansCentura College
Virginia Beach, VA
09-2009

Bachelor of Science - Health Administration

Strayer University
Washington, DC

Skills

  • Multidisciplinary Team Collaboration
  • Process Improvements
  • Documentation Requirements
  • Medical Records Management
  • Quality Assurance Controls
  • Compliance With Regulatory Guidelines
  • Clinical Education
  • Clinical Instruction
  • Direct Patient Care
  • Organizing Staff Schedules
  • Clinical Training
  • Patient Relations
  • Developing Training Programs
  • Clinical Quality Improvement
  • Team Supervision
  • Clinical Skills
  • Recruitment

Certification

  • BLS Certified
  • AED
  • NCRMA

Timeline

Clinical Supervisor

Premier Family Physicans
08.2023 - Current

Health Center Manager

Premise Health/Truist Health Center
10.2019 - 12.2021

Senior Medical Assistant

Premise Health/Truist Health Center
03.2017 - 07.2023

Associate of Applied Science - Medical Assisting

administerPhysiciansCentura College

Bachelor of Science - Health Administration

Strayer University

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LaToya Kirkley