LaToya K.P. Shepard
Goldsboro,NC
Summary
Dynamic Senior Human Resources Manager with extensive experience at the North Carolina Army National Guard, excelling in HR operations and compliance. Proven track record in enhancing workforce analytics and employee relations. Skilled in HRIS management and team development, driving strategic initiatives that improve personnel readiness and operational efficiency.
Overview
27
27
years of professional experience
Work History
Senior Human Resources Manager / HR Operations Lead
North Carolina Army National Guard
Raleigh, N.C.
06.1999 - Current
- Direct and oversee end-to-end human resources operations for a workforce of 1,600+ employees, ensuring compliance with federal, state, and organizational HR policies
- Serve as a senior HR advisor to executive leadership, providing workforce analytics, personnel readiness reporting, and strategic HR recommendations
- Supervised and mentored HR staff on personnel actions, performance evaluations, promotions, separations, retirements, and benefits administration to enhance team capability and service delivery
- Managed employee relations matters, addressing adverse actions, disciplinary processes, equal opportunity considerations, and policy interpretation in compliance with Privacy Act and FOIA requirements to uphold organizational integrity
- Led HR compliance and quality assurance initiatives, reviewing personnel records, audits, and reports for accuracy, timeliness, and regulatory adherence to mitigate risk and ensure organizational compliance
- Coordinate HR support for large-scale operations and emergency response missions, maintaining workforce accountability and continuity of operations
Human Resources & Training Manager, North Carolina — Operations Manager
North Carolina Army National Guard
, North Carolina
05.2012 - 06.2021
- Coordinated HR administration, training programs, and workforce readiness initiatives across departments and operational units to enhance employee capabilities
- Managed recruitment, onboarding, classification, reassignments, promotions, awards, and separation processing for employees and service members to ensure smooth transitions and compliance
- Administered performance management programs, including evaluations, counseling, and leadership development initiatives
- Produced and analyzed HR metrics and staffing reports to support leadership decision-making and manpower planning
- Provided HR training and technical guidance to supervisors and staff on personnel systems, policies, and compliance requirements to support effective management practices
- Ensured accurate maintenance of HR information systems and electronic personnel records, safeguarding sensitive employee data
Education
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
Adelphi, Maryland05-2026
Bachelor of Science Degree - Criminal Justice (Homeland Security)
Austin Peay State University
Clarksville, TN05-2016
Skills
- HR operations
- Employee relations
- Workforce analytics
- HRIS systems
- Records management
- Conflict resolution
- Leadership
- Coaching
- Team Development
- Microsoft Office
Awards
- Graduated Cum Laude honors from University of Maryland Global Campus with BS in Human Resource Management.
- Graduated within the top 20 percent from Army Logistic Specialist course.
- Meritorious Service Recognition for exceptional leadership during large scale emergency response operation.
- Multiple Outstanding Performance Evaluations rating performance as Most Qualified or Highly Qualified.
- Recognized for excellence in leadership, employee development, and operational effectiveness.
Timeline
Human Resources & Training Manager, North Carolina — Operations Manager
North Carolina Army National Guard
05.2012 - 06.2021
Senior Human Resources Manager / HR Operations Lead
North Carolina Army National Guard
06.1999 - Current
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
Bachelor of Science Degree - Criminal Justice (Homeland Security)
Austin Peay State University