Overview
Work History
Education
Skills
Timeline
Generic

Latoya Lakloumiche

Orlando,FL

Overview

17
17
years of professional experience

Work History

Medical Claims Adjuster

Progressive Insurance
10.2022 - Current
  • Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
  • Resolved complex claims issues for expedited processing and resolution.
  • Assisted in the creation of departmental procedures and guidelines to maintain consistency across all team members'' work quality standards.
  • Evaluated new software tools that improved productivity levels while maintaining accuracy standards.
  • Managed high volume caseloads, prioritizing urgent and sensitive cases for immediate attention.
  • Collaborated with healthcare providers to obtain necessary documentation for claim support.
  • Conducted thorough investigations of medical claims to ensure proper payment or denial.
  • Improved customer satisfaction with timely and accurate claim settlements.
  • Enhanced team efficiency by training junior adjusters in industry best practices.
  • Provided exceptional customer service to both internal and external stakeholders during the entire claim lifecycle process.
  • Streamlined communication channels between departments, expediting information flow and improving overall productivity.
  • Maintained strict compliance with HIPAA regulations, safeguarding patient privacy throughout the claim evaluation process.
  • Reviewed provider coding information to report services and verify correctness.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Talent Acquisition Partner/Recruiter

Webster Bank/Ampcus
09.2022 - 05.2023
  • Recruitment of Banking Professionals
  • Develop pipeline of talent for various positions, sourcing via LinkedIn, Dice etc
  • Develop a working knowledge of departments to identify hiring needs; team building at the department level, as well as how that fits into the broader organizational culture
  • Work creatively with departments to help create recruitment plans, identify resources for outreach and staffing needs
  • Recommend and develop recruitment strategies
  • Post vacancies on hiring sites & social media to attract well qualified candidates; review, screen & select candidates for interviews
  • Utilize LinkedIn as well as other sourcing databases
  • Interview or submit shortlists to hiring managers for interviews, conduct reference checks, notify applicants of results and further instructions to facilitate finalizing hiring/onboarding
  • Prepare salary analysis for positions & provide salary offers to candidates
  • Monitor HR metrics
  • Provide reporting on recruitment status, time to fill, and recruiting efforts
  • In-house; high volume recruiting
  • Organization is a high growth; environment.

ATS Administrator/Recruiter

HealthMap Solutions/Hiregy
04.2022 - 09.2022
  • Recruitment of IT Professionals: Sr. IT Project Manager, Business Integrations Analyst, Desktop Support Specialists; Healthcare providers (RN) & Human Resources professionals.
  • Develop a working knowledge of departments to identify hiring needs; team building at the department level, as well as how that fits into the broader organizational culture
  • Prepare salary analysis for positions & provide salary offers to candidate.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
  • Sourced and screened candidates for Type roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
  • Implemented innovative recruitment strategies to increase number of high-quality job applicants.
  • Actively contributed to establishing a diverse and inclusive workplace by implementing targeted recruitment initiatives aimed at underrepresented groups.
  • Implemented data-driven approach to talent acquisition strategies by leveraging metrics to evaluate recruitment performance continuously.
  • Monitor HR metrics; provide reporting on recruitment status, time to fill, and recruiting efforts.
  • Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.

Technical Recruiter

Employbridge/ProLogistix
09.2021 - 04.2022
  • Recruit for temporary, temporary to hire and direct hire positions for warehouse opportunities.
  • Posting, advertising, and maintaining new and open positions/requisitions
  • Actively identify and screen candidates for current and pipeline needs (via telephone and video interviewing technology)
  • Document activity and update the ATS to keep accurate and detailed candidate and activity records
  • Experience with MS Office including Outlook, Excel and Word, Experience with MS Teams
  • Experience using recruiting partners and online sources (LinkedIn Recruiter, Dice, ZipRecruiter, Indeed, CareerBuilder)
  • Have a sense of urgency and comfortable working in a fast-paced, continuously changing environment; high volume recruiting/sourcing/talent acquisition.
  • Managed full-cycle recruiting processes, ensuring timely placement of top-tier candidates.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Interviewed candidates using different interview methods and approaches.
  • Onboarded new hires and set up training.

Senior Talent Acquisition Manager

State of Florida; Department of Transportation
12.2015 - 08.2021
  • Recruited: Engineers, IT professionals, administrative professionals, Laboratory technicians, and financial professionals
  • Office Manager/Human Resources: Developed admin team, including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees
  • Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
  • Led training sessions for hiring managers on topics such as interviewing techniques, unconscious bias awareness, and legal considerations in the hiring process.
  • Oversaw the management of recruitment budgets and vendor relationships, ensuring cost-effective solutions for sourcing top talent.
  • Reduced time-to-fill metrics by optimizing interview scheduling processes and refining assessment criteria.
  • Identified skill gaps within the organization, recommending workforce planning initiatives to address future talent needs.
  • Streamlined the hiring process, introducing efficient candidate tracking systems and communication tools for improved collaboration among team members.
  • Managed a team of recruiters to deliver timely results while maintaining a high level of customer service for both candidates and hiring managers.
  • Led innovative program to develop and improve practices, processes, tools, and technology to identify and build a solid pool of top talent with the end goal being to attract, train and retain top talent for the department
  • Active collaboration and partnership with hiring managers, senior leadership and external vendors to build strategies that will ensure recruitment practices meet the organization's needs
  • Drafted policy, process, and procedure to improve on the compliance stance of the department
  • Managed talent acquisition systems in partnership with HRIS team, to driving implementation, testing, system maintenance, and ensure adoption within talent acquisition team
  • Managed dashboards and reporting to monitor talent acquisition success metrics (time to fill, open requisitions, aged requisitions, KPI’s recruiter activity, etc.)
  • Ensured position openings were filled in a timely and cost-effective manner
  • Ensured integration of diversity programs, early career/university relations and other DEI initiatives to the overall talent acquisition practice
  • Payroll Administrator for over 80 employees
  • Assist employees with inquiries regarding PTO, benefits, timesheet submission/corrections, approve leave request
  • Managing and monitoring payroll, benefits, and vacation days
  • Recruiting/Talent Acquisition: High volume in-house full cycle technical recruiting & talent acquisition; sourcing through Google & LinkedIn; as well as other sourcing databases
  • Post vacancies in People First and other hiring sites to attract well qualified candidates; review, screen & select candidates for interviews
  • Interview or submit candidates to area managers for interviews, conduct reference checks and notify applicants of results of further instructions to facilitate finalizing hiring
  • Prepare salary analysis for positions and provide salary offers to candidates Interprets administrative and operating policies and procedures
  • Fiscal/Budget: Support, manage and track the project financials for multiple active projects of moderate complexity while working closely with the Project Manager(s)
  • Manage project financials by monitoring project expenditures to ensure that the projects are completed within budgetary constraints
  • Manage budget of over $3,000,000.00 including salary dollars & operating expenses.

Human Resources Assistant/Talent Acquisition Manager

State of Florida; Department of Juvenile Justice
06.2014 - 12.2015
  • Recruit for Law Enforcement, Probation Officers, Clerical, & IT positions
  • (High Volume- Inhouse – full cycle recruiting)
  • Interview candidates within the framework of the position specification
  • Screen, interview and prepare an ideal candidate slate within an appropriate and consistent timeline
  • Partner with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment
  • Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior-level openings
  • Fiscal/Budget: Coordinates and directs office services such as: records management, budget preparation, contract management, personnel, general services, fiscal matters and all other related duties to aid the Chief Probation Officer
  • Coordinate with the Regional Director to allocate funding for building relocations
  • Plans meetings and/or conferences and coordinates/ prepares related travel
  • Management: Supervise Team of 9 Secretary Specialists.; Conduct departmental in-service training and/or presentations to internal/external parties, as required
  • Prepares and maintains records and reports, such as recommendations for solutions of administrative problems, reports, financial reports, applications, and administrative orders.

Senior Clerk/Personnel Assistant/Talent Acquisition

State of Florida; Department of Transportation
08.2009 - 06.2014
  • Recruiting and onboarding new team members as part of our agency growth strategy
  • Responsibilities include identifying potential candidates, developing job descriptions, screening initial interest, scheduling interviews, conducting workstyle assessments, extending offers and communicating with candidates
  • Assist employees with inquiries regarding PTO, benefits, timesheet submission/corrections
  • Managing and monitoring payroll, benefits, and vacation days
  • Managing and updating team guidebook / employee manual, curriculum, and other HR documents
  • Maintain Personnel files for employees; Ensure compliance with federal, state & local requirements
  • Payroll Administrator for over 150 employees
  • Financial Services/Budgeting/Procurement: Performs administrative actions for the Fort Lauderdale field office relating to fiscal monitoring, personnel document preparation and other major office functions which includes preparing documentation by hard copy and/or electronically in compliance with existing procedures and practices
  • Process contractor invoices for payment.

Office Administrator/Administrative Assistant to Executive Director

Bridges of America
07.2008 - 07.2009
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.

Customer Care Professional/Corporate Purchasing Card Agent

PRC/American Express
06.2007 - 07.2008
  • Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
  • Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
  • Utilized CRM software proficiently to track customer interactions accurately, ensuring seamless handover of cases between team members when necessary.
  • Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.
  • Participated in ongoing professional development opportunities to continuously enhance customer care skills and knowledge.

Education

Bachelor of Science in Business Administration -

Alcorn State University
Lorman, MS

High School diploma -

Forest High School
Forest, MS

Business and Computer Technology -

Forest Vocational Technical Center
Forest, MS

Skills

  • Project planning and development
  • Client management
  • Recruitment strategy
  • Data-driven decision-making
  • Performance metrics analysis
  • Applicant Tracking Systems
  • Contract negotiation skills
  • Training and mentoring
  • Staff Management

Timeline

Medical Claims Adjuster

Progressive Insurance
10.2022 - Current

Talent Acquisition Partner/Recruiter

Webster Bank/Ampcus
09.2022 - 05.2023

ATS Administrator/Recruiter

HealthMap Solutions/Hiregy
04.2022 - 09.2022

Technical Recruiter

Employbridge/ProLogistix
09.2021 - 04.2022

Senior Talent Acquisition Manager

State of Florida; Department of Transportation
12.2015 - 08.2021

Human Resources Assistant/Talent Acquisition Manager

State of Florida; Department of Juvenile Justice
06.2014 - 12.2015

Senior Clerk/Personnel Assistant/Talent Acquisition

State of Florida; Department of Transportation
08.2009 - 06.2014

Office Administrator/Administrative Assistant to Executive Director

Bridges of America
07.2008 - 07.2009

Customer Care Professional/Corporate Purchasing Card Agent

PRC/American Express
06.2007 - 07.2008

Bachelor of Science in Business Administration -

Alcorn State University

High School diploma -

Forest High School

Business and Computer Technology -

Forest Vocational Technical Center

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Latoya Lakloumiche