Knowledgeable and hardworking Shift Manager able to handle fast-paced work directing team members and satisfying customers. Proficient in preparing effective schedules, handling money, and serving customers' needs. Dedicated to meeting performance and profit targets every shift with skilled leadership and motivational approach. Reliable and punctual shift manager successfuly handles fast-paced . Proven willingness to take on any task to support team and help business succeed. Offers strong people skills and numerous abilities. Schedule coordination Safety compliance Recordkeeping Cash handling Employee training Inventory control Team development Schedule management Customer relations Time management Task prioritization
Hi, I’m
LATOYA LANCASTER
Morrow,GA
Summary
Overview
9
years of professional experience
Work History
Pizza Hut
Shift Manager
12.2022 - Current
Job overview
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
McDonald's
Shift Manager
03.2020 - 10.2021
Job overview
- Secured monies against loss by keeping drawer cash low and properly using on-site safe
- Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths
- Managed facility cleaning, maintenance, and repair needs with diligent attention to detail
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Upheld strict safety and security standards, protecting consumers and assets through proper adherence to protocols
- Kept operations smooth and efficient with consistent opening, closing, and shift change task lists
- Kept all paperwork current and compliant with internal standards and legal requirements
- Met customer demands by tracking market changes and adapting strategies to match
- Controlled labor costs by streamlining workflows based on expected demands.
Wendy's
Assistant Manager
07.2022 - 03.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Hardee's
Cashier
07.2017 - 10.2018
Job overview
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Processed new orders, returns, and exchanges, handling [Number]+ transactions per day on average.
McDonald’s
Cashier
07.2014 - 07.2015
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Waffel House
Waitress
10.2016 - 01.2017
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Pinevale High School Valdosta, GA
05.2007
University Overview
Skills
- Station Preparation
- Revenue Generation
- Safety and Security Enforcement
- Technical Proficiency
- Opening and Closing Procedures
- Hospitality Management
- Directing Team Members
- Problem-Solving Techniques
- Revenue Growth
- Food Safety and Sanitation
- Inventory and Supply Management
- Cash Handling
- Guest Satisfaction
- Shift Work
- Managing Cash Register
- Cash Drawer Balancing
- Scheduling and Coordinating
- Handling Customer Complaints
- Money Transfers
- Inventory Control
- Team Meetings
- Team Member Motivation
- Employee Coaching and Mentoring
- Dropping Safe Cash
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
Pizza Hut
12.2022 - Current
Assistant Manager
Wendy's
07.2022 - 03.2023
Shift Manager
McDonald's
03.2020 - 10.2021
Cashier
Hardee's
07.2017 - 10.2018
Waitress
Waffel House
10.2016 - 01.2017
Cashier
McDonald’s
07.2014 - 07.2015
Pinevale High School
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