LaToya LeBlanc
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure position and ready to help team achieve company goals.
- Quality-driven with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices.
Overview
15
15
years of professional experience
Work History
AP Specialist
Ecklers Industries
09.2014 - 02.2023
- Prioritized invoices according to cash discount potential and payment terms.
- Reconciled vendor statements and researched and corrected discrepancies.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
Email Support Representative
Ecklers Industries
09.2014 - 02.2023
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created and maintained knowledge base of articles to enable informed service across support team.
Medicare Customer Service Representative
APAC/WellCare
10.2007 - 07.2014
- Sought ways to improve processes and services provided.
- Taking inbound/making outbound calls and providing world class customer service to customers on various programs.
- Enrollment analyst for Medicare recipients; Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Calculate premiums and establish payment method.
Education
High School Diploma -
Titusville High School
Titusville, FL05.2004
Skills
- Account Analysis
- Accounts Payable
- Budgeting Proficiency
- Check Processing
- Entry Recording
- Past Due Balance Management
- Account Management
- New Hire Training
- Patient Information
- Medication Education
- HIPAA Regulations
- Eligibility Determinations
- Accurate Documentation
Timeline
AP Specialist
Ecklers Industries
09.2014 - 02.2023
Email Support Representative
Ecklers Industries
09.2014 - 02.2023
Medicare Customer Service Representative
APAC/WellCare
10.2007 - 07.2014
High School Diploma -
Titusville High School
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