Latoya Ledbetter
Indian Trail,NC
Summary
Dedicated professional with strong customer service skills. Known for effective time management and problem-solving abilities. Committed to enhancing customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Prospect (PSA)
Prospect Airline Services
03.2026 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Assisted with luggage handling processes to ensure timely delivery to passengers.
Personal Shopper
Shipt Shopper
11.2025 - Current
- Executed personalized shopping experiences by understanding customer preferences and needs.
- Collaborated with local retailers to ensure product availability and quality for clients.
- Managed time effectively to complete multiple shopping orders within tight deadlines.
- Adapted quickly to changing customer requests, enhancing overall satisfaction ratings.
- Communicated proactively with customers regarding substitutions and delivery updates.
- Ensured accuracy in order fulfillment by double-checking items against customer lists.
- Developed strong relationships with frequent clients, resulting in repeat business opportunities.
Shopper
Instacart
03.2021 - Current
- Ensured timely and accurate order fulfillment for diverse customer requests.
- Collaborated with local retailers to enhance product selection and availability.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Ramp Agent
Piedmont Airlines
12.2018 - 06.2023
- Operated ground service equipment to support efficient ramp operations.
- Conducted safety inspections on vehicles and equipment prior to use.
- Managed baggage handling procedures, minimizing damage and loss incidents.
- Monitored weather conditions to adjust operational workflows as needed.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Event Security Officer
Spectrum Arena
07.2015 - 12.2021
- Monitored crowd behavior to ensure safety and compliance with venue policies.
- Conducted thorough security checks at entry points to prevent prohibited items from entering the arena.
- Implemented security strategies to mitigate risks and enhance overall event safety measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Booth Attendant
Preferred Parking
02.2009 - 03.2016
- Managed daily parking operations, ensuring optimal space utilization and customer satisfaction.
- Assisted customers with inquiries, providing accurate information regarding parking options and policies.
- Coordinated event-specific parking logistics to streamline vehicle flow and enhance guest experiences.
- Monitored lot occupancy levels, adjusting staffing as needed to meet fluctuating demand during peak hours.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Ensured smooth operations by maintaining an organized and clean booth area.
- Communicated effectively with supervisors and coworkers regarding scheduling, task delegation, and performance feedback.
Education
High School Diploma -
R-S Central
Rutherfordton, NC05-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Prospect (PSA)
Prospect Airline Services
03.2026 - Current
Personal Shopper
Shipt Shopper
11.2025 - Current
Shopper
Instacart
03.2021 - Current
Ramp Agent
Piedmont Airlines
12.2018 - 06.2023
Event Security Officer
Spectrum Arena
07.2015 - 12.2021
Booth Attendant
Preferred Parking
02.2009 - 03.2016
High School Diploma -
R-S Central