Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Lucious

Mobile,AL

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Southern Eye Group Of Alabama and others. Excelled in time management and delivering exceptional patient care, consistently receiving praise for adaptability. Skilled in cash handling and fostering positive environments, significantly enhancing client satisfaction and operational efficiency. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Southern Eye Group Of Alabama
10.2021 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Behavioral Aide

The Learning Tree
03.2020 - 10.2022
  • Assisted teachers in managing classroom behaviors, promoting a positive learning environment for all students.
  • Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
  • Mentor ed new Behavioral Aides on best practices for supporting at-risk youth within educational settings.
  • Developed social skills training programs to improve peer interactions and relationships among students.
  • Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
  • Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.

Travel CNA

ACT
07.2019 - 09.2021
  • Promoted overall wellbeing by assisting patients with daily living activities such as bathing, grooming, dressing, feeding, and mobility support.
  • Exceeded performance expectations by consistently receiving praise from supervisors for adaptability and dedication to exceptional patient care during travel assignments.
  • Ensured timely administration of medication according to prescribed schedules, contributing to optimal patient health management.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.

Education

Certificate in LPN (nursing) - Certificate in LPN

Reid State Technical College
Evergreen, AL
08.2024

Skills

  • Cash Handling
  • Time Management
  • Scheduling
  • Work Prioritization
  • Customer Service
  • Problem-solving skills

Timeline

Front Desk Receptionist

Southern Eye Group Of Alabama
10.2021 - 08.2023

Behavioral Aide

The Learning Tree
03.2020 - 10.2022

Travel CNA

ACT
07.2019 - 09.2021

Certificate in LPN (nursing) - Certificate in LPN

Reid State Technical College

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Latoya Lucious