Summary
Overview
Work History
Education
Skills
Timeline
Generic

La Toya Lynn

Cordova,TN

Summary

Patient-focused Patient Flow Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 18 years of healthcare experience. Energetic Patient Flow Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Responsible Patient Flow Coordinator enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Talented Patient Flow Coordinator proven successful in leading administrative team members in high-volume Transport settings. Knowledgeable about Transportation regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.

Overview

18
18
years of professional experience

Work History

Patient Flow Coordinator

Compass Healthcare
Wayne, PA
02.2006 - Current
  • Monitored daily census data to assess staffing needs and adjusted schedules accordingly.
  • Coordinated patient flow through the hospital by monitoring wait times, assigning beds and communicating with staff to ensure efficient patient care.
  • Participated in departmental meetings to discuss current issues relating to patient flow.
  • Developed performance metrics for evaluating effectiveness of strategies used for improving patient flow processes.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Assured regulatory compliance and professionalism across patient service.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Education

High School Diploma -

Hamilton High School
Memphis, TN
05-2003

Skills

  • Software Applications
  • Organizational Standards
  • New Hire Training
  • Office Administration
  • Patient Relations
  • Patient Flow Management
  • Patient Care Coordination
  • Relationship Building
  • Verbal and Written Communication
  • Goal Setting
  • Strategic Planning
  • Patient Care
  • Customer Service
  • Patient Safety
  • Organizational Skills
  • Creative Problem-Solving
  • Critical Thinking Skills
  • Cross-Functional Teamwork

Timeline

Patient Flow Coordinator

Compass Healthcare
02.2006 - Current

High School Diploma -

Hamilton High School
La Toya Lynn