Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

LATOYA MALLETT

BRANDON,MS

Summary

Seeking the position of a Customer Service Specialist or similar, utilizing clerical skills, in a challenging environment where my uncommon, creativity, adaptability, active listening, and unmatched attention to details will be employed in giving customers an outstanding experience.

Overview

21
21
years of professional experience

Work History

Customer Care Representative

MTM Technologies
Jackson, MS
05.2022 - Current
  • Provided accurate, valid, and complete information to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls from customers and provided customer service related issues.

Customer Service Representative

Conduent
Madison
01.2016 - Current
  • Assist Medicare members with their medical claims
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Assistant Manager

Shoe Dept
Ridgeland
01.2016 - 01.2018
  • Manage the store sales team to ensure customers are being helped in a timely fashion
  • Conduct sales and inventory management
  • Assist in employee recruiting, training and development
  • Manage net revenue at store level.

Guest Relations Specialist

Belk
Ridgeland
01.2007 - 01.2016

Quality Assurance Specialist

Tradition Foods
Pearl
01.2004 - 01.2006
  • Checked the freezer/food temperatures and preop for sanitation
  • Preparing and implementing quality assurance policies and procedures
  • Performing routine inspections and quality tests
  • Identifying and resolving workflow and production issues
  • Ensuring that standards and safety regulations are observed.

Assistant Manager

Fashion Cents
Jackson
01.2003 - 01.2004
  • Credited with increasing overall customer satisfaction
  • Analyzing customer feedback and providing strategic direction to continuously improve overall rating
  • Contributing to the development of customer satisfaction programs
  • Merchandising
  • Onboarding specialist.

Education

Associates Degree in Business Administration -

Strayer University
01.2019

High School Diploma -

Jim Hill High School
01.2002

Skills

  • MAC/PC SYSTEMS
  • MICROSOFT OFFICE
  • TECHNICAL KNOWLEDGE
  • GOOGLE SUITES
  • MULTILINE PHONE SYSTEM
  • CUSTOMER SERVICE
  • CRM SOFTWARE
  • CALL DOCUMENTATION

Personal Information

Title: Customer Experience Specialist

Timeline

Customer Care Representative

MTM Technologies
05.2022 - Current

Customer Service Representative

Conduent
01.2016 - Current

Assistant Manager

Shoe Dept
01.2016 - 01.2018

Guest Relations Specialist

Belk
01.2007 - 01.2016

Quality Assurance Specialist

Tradition Foods
01.2004 - 01.2006

Assistant Manager

Fashion Cents
01.2003 - 01.2004

Associates Degree in Business Administration -

Strayer University

High School Diploma -

Jim Hill High School
LATOYA MALLETT