LATOYA MALLETT
BRANDON,MS
Summary
Seeking the position of a Customer Service Specialist or similar, utilizing clerical skills, in a challenging environment where my uncommon, creativity, adaptability, active listening, and unmatched attention to details will be employed in giving customers an outstanding experience.
Overview
21
21
years of professional experience
Work History
Customer Care Representative
MTM Technologies
Jackson, MS
05.2022 - Current
- Provided accurate, valid, and complete information to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls from customers and provided customer service related issues.
Customer Service Representative
Conduent
Madison
01.2016 - Current
- Assist Medicare members with their medical claims
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Assistant Manager
Shoe Dept
Ridgeland
01.2016 - 01.2018
- Manage the store sales team to ensure customers are being helped in a timely fashion
- Conduct sales and inventory management
- Assist in employee recruiting, training and development
- Manage net revenue at store level.
Guest Relations Specialist
Belk
Ridgeland
01.2007 - 01.2016
Quality Assurance Specialist
Tradition Foods
Pearl
01.2004 - 01.2006
- Checked the freezer/food temperatures and preop for sanitation
- Preparing and implementing quality assurance policies and procedures
- Performing routine inspections and quality tests
- Identifying and resolving workflow and production issues
- Ensuring that standards and safety regulations are observed.
Assistant Manager
Fashion Cents
Jackson
01.2003 - 01.2004
- Credited with increasing overall customer satisfaction
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Contributing to the development of customer satisfaction programs
- Merchandising
- Onboarding specialist.
Education
Associates Degree in Business Administration -
Strayer University
01.2019
High School Diploma -
Jim Hill High School
01.2002
Skills
- MAC/PC SYSTEMS
- MICROSOFT OFFICE
- TECHNICAL KNOWLEDGE
- GOOGLE SUITES
- MULTILINE PHONE SYSTEM
- CUSTOMER SERVICE
- CRM SOFTWARE
- CALL DOCUMENTATION
Personal Information
Title: Customer Experience Specialist
Timeline
Customer Care Representative
MTM Technologies
05.2022 - Current
Customer Service Representative
Conduent
01.2016 - Current
Assistant Manager
Shoe Dept
01.2016 - 01.2018
Guest Relations Specialist
Belk
01.2007 - 01.2016
Quality Assurance Specialist
Tradition Foods
01.2004 - 01.2006
Assistant Manager
Fashion Cents
01.2003 - 01.2004
Associates Degree in Business Administration -
Strayer University
High School Diploma -
Jim Hill High School