LATOYA MAMDEEN BRYAN
Fords,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Founder and CEO
Events by Toya Deen
04.2012 - Current
- Planning, design and events management services for birthday parties, weddings, bridal showers and corporate gatherings
- Provision of strategic consultation for events, personal and corporate branding, marketing and promotion
- Establish and launch social media marketing campaigns
- Coordinate fundraising, charitable, corporate and events for special occasions
- Design consultation and implementation for events
Store Manager
Bikini Village
10.2013 - 07.2023
- Consistently achieve weekly sales targets and maintain a high customer and staff satisfaction rate through exceptional service delivery and team leadership
- Accomplished 11.5% increase in overall team productivity
- Provide leadership oversight for sales associates and cashiers
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Re-merchandize inventory items to enhance store appearance for promotional campaigns
- Approved regular payroll submissions for employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Prepare weekly and monthly accountability reports for leadership
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruit, onboard train and coach new employees
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Event Planning Intern
Canadian Small Business Women
02.2016 - 10.2016
- Effectively planned and executed business seminars across Ontario including Niagara, Oshawa and Toronto which provided value-added networking opportunities for immigrants and new entrepreneurs
- Conducted extensive research to support marketing plan and proposal development
- Executed outreach activities including cold calling, messaging and community engagement with vendors, speakers, entrepreneurs and members
- Assisted with budget management and usage of excel to record, track, analyze and report on guest, attendance and resource allocation
- Conducted market research to identify potential sponsors, securing financial support for events.
- Contributed creative ideas brainstorming sessions fostering innovative solutions unique event experiences.
Administrative Assistant
Rowe Gardening Inc
09.2010 - 10.2014
- Collaborated with the owner to develop strategies and solutions for business development and continuous improvement
- Oversaw day to day operations of the organization and managed over 100 commercial and residential accounts
- Conducted external environmental analysis and market research to enhance brand awareness and market position
- Increased customer satisfaction and repeat customer intake through exceptional customer relationship management, resolved complaints and responded to queries
- Effectively managed client accounts using QuickBooks software
- Prepared invoices and bank deposits and processed accounts receivables
- Administered payroll and executed workforce and resource planning
- Planned and scheduled jobs, assigned work to multiple field crews to ensure timely service delivery
Store Manager
Claro
04.2009 - 09.2010
- Spearheaded marketing, promotion and recruitment events, giveaways and contests which generate 20% increase in sales
- Integral contributor to the formulation and implementation of customer retention strategy
- Recruited and trained new staff and volunteers
- Maintained financial, accounting and budgeting records
- Administered daily purchases, sales and provided oversight for operations
Education
Post Graduate Certificate - Event Management
Humber College
Etobicoke, CA05.2016
BSc. - Management Studies, Tourism and Hospitality Management
Northern Caribbean University
Manchester, JA12.2008
Skills
- Strong customer service and interpersonal skills
- Attention to detail
- Takes initiative and result-driven
- Proficiency in Microsoft Office (Excel and Word)
- Excellent analytical skills
- Outstanding verbal and written communication
- Multitasking
- Team Player
- Positive and professional attitude
- Quick Learner
- Time management
- Project management
- Payroll and budgeting
- Staff management
- Proactive problem solver
- Human resources
- Event design
- Marketing
Accomplishments
- Coordinated Battle for Blood 'Pump-A-Thon' charity event which raised over $5,000 for the Leukemia and Lymphoma Society of Canada.
- Successfully planned and managed a wedding that seated over 180 guests.
- Pioneered marketing strategy for a promotional event that generated 15% increase in daily sales for Claro Mobile.
Certification
- Customer Service Representative Certificate (2008)
- Smart Serve Certificate (2017)
Languages
Spanish
Elementary
Timeline
Event Planning Intern
Canadian Small Business Women
02.2016 - 10.2016
Store Manager
Bikini Village
10.2013 - 07.2023
Founder and CEO
Events by Toya Deen
04.2012 - Current
Administrative Assistant
Rowe Gardening Inc
09.2010 - 10.2014
Store Manager
Claro
04.2009 - 09.2010
Post Graduate Certificate - Event Management
Humber College
BSc. - Management Studies, Tourism and Hospitality Management
Northern Caribbean University
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