Latoya Mannie
Pinson,AL
Overview
14
14
years of professional experience
Work History
Freight Broker
M & PAYNE ENTERPRISE
Pinson, AL
06.2023 - Current
- Estimated freight and postal rates to track shipment costs and weights.
- Analyzed route options to determine optimal transportation methods for clients' needs.
- Used scanners to track parcel information, condition or receipt.
- Collaborated with customs agents to facilitate cargo clearance processes.
- Assisted clients with claims processing for damaged or lost goods.
- Regularly assessed risks associated with specific shipments and devised mitigation strategies accordingly.
- Developed strong relationships with clients to ensure satisfaction and retention.
- Directed cargo loading to monitor even distribution of weight.
- Completed daily paperwork accurately, including bills of lading, driver reports.
- Performed minor vehicle maintenance tasks such as oil changes and tire rotations.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Tax Preparer
MANNIE ACCOUNTING SERVICE
Birmingham, AL
02.2010 - Current
- Offered year-round support for any amendments or audits required by IRS.
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Verified client data for correctness before submitting tax returns.
- Liaised between clients and tax authorities such as IRS representatives.
- Helped clients integrate new tax software with accounting software.
- Assisted clients with income tax planning strategies.
- Computed taxes owed or overpaid for clients.
- Analyzed financial statements for discrepancies and potential errors.
- Prepared quarterly estimated tax payments for self-employed clients.
- Maintained confidentiality of sensitive client financial information.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Established key performance indicators (KPIs) to measure success.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created a positive work environment by addressing conflicts promptly and fairly.
Retail Store Manager
RAWMANE VIRGIN HAIR
Cantonment, FL
01.2024 - 03.2024
- Established effective communication channels within organization.
- Implemented campaigns and promotions to help with developing goods and services.
- Analyzed market trends to identify growth opportunities.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Collaborated with leadership to align HR strategy with business goals.
- Analyzed HR metrics to identify areas for improvement.
- Aligned HR policies with federal and local regulations.
- Maintained accurate personnel records for all employees.
- Organized employee directories and updated individual contact information.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Conducted exit interviews and completed employment termination paperwork.
- Hired employees and processed hiring-related paperwork.
Associate
Amazon
Bessemer, AL
06.2020 - 03.2022
- Ensured proper weight distribution on loaded vehicles.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
- Loaded/unloaded trucks with industrial equipment safely.
- Trained new employees on operating procedures and safety.
- Relocated goods from dock area to appropriate storage locations.
Education
CNA - Nursing Assistance
Cumberland Medical
Austell, GA02-2013
High School Diploma -
CHRISTIN FIRST CHRISTIAN ACADEMY
New Orleans, LA05-2000
Skills
- Logistics Management
- Transportation management systems
- Route Planning
- Negotiation
- Cold-calling
- Data Entry
- FMCSA registered
- Deadline Management
- Dispatching software
- Customer Engagement
- Rate negotiation
- Shipment Tracking
- Retail Employee Training
- Coaching and Mentoring
- Profit and Loss Management
- Store Opening and Closing
- Staff Management
- [Product or Service] support
- Customer service excellence
- Salesforce
- Sales Support
- Payment Processing
- Quality Assurance
- Complaint Handling
- CRM Software
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Technical Troubleshooting
- Product Knowledge
- Call Management
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Proofreading
- Multi-Task Management
- Dispute Resolution
- Customer Service
- Microsoft Excel
- Route Management
- Microsoft PowerPoint
- Quality Control
- Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Manager
RAWMANE VIRGIN HAIR
01.2024 - 03.2024
Freight Broker
M & PAYNE ENTERPRISE
06.2023 - Current
Associate
Amazon
06.2020 - 03.2022
Tax Preparer
MANNIE ACCOUNTING SERVICE
02.2010 - Current
CNA - Nursing Assistance
Cumberland Medical
High School Diploma -
CHRISTIN FIRST CHRISTIAN ACADEMY