LaToya Marshall
Hillsborough,NC
Summary
Revenue cycle professional with strong background in managing billing, coding, and collections processes. Proven ability to enhance team performance and streamline operations to achieve optimal financial results. Known for effective collaboration, adaptability, and reliability. Skilled in revenue cycle management software, regulatory compliance, and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AR/Revenue Cycle Specialist
The Dental Company/Providence Dental
01.2022 - 12.2024
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Reached out to insurance companies to verify coverage.
- Contacted responsible parties for past due debts.
- Streamlined the revenue cycle process for improved efficiency and faster payment collection.
- Identified and resolved payment issues between patients and providers.
- Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
- Provided regular updates on billing status to upper management through detailed reports.
- Maintained clear documentation of all activities related to unpaid claims or denied services.
- Reduced outstanding account balances by implementing effective collection strategies.
- Successfully navigated complex insurance disputes, resulting in recovery of substantial amounts of previously denied claims.
Collections Specialist Manager
The Dental Company
09.2020 - 03.2022
- Assisting offices within the chain of our company to address patient and insurance balances that are past due
- Communicating with patients and resolving balances on their accounts that are past due
- Maximizing A/R debts collections to increase income for the practice
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
Office Manager
The Dental Company/ Durham Dental Group
11.2019 - 01.2022
- I have been promoted from treatment coordinator to office manager working under the dental company
- While working with this company, I have enhanced my professionalism and am able to provide quality customer service
- I have accomplished a great amount of success in collections and accuracy with submitting claims and collecting patients copays
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Relations Coordinator
Dental Works
01.2015 - 05.2019
- Greeting patients and visitors and directing them accordingly
- Obtaining authorization as needed to process patients for services
- Admitting patient information into Dentrix or manually in accordance with client company protocols
- Explaining all required paperwork and forms to patients and ensure the proper completion of all paperwork
- Answering incoming telephone calls in accordance with company procedures and directs callers accordingly
Customer Service
Concentra Urgent Care
01.2013 - 01.2015
- Ability to use appropriate language and tones with patients
- Knowledge of position and products of the company assuring any concern of the patient will be answered with certainty
- Time management skills being able to in a timely manner respond to a patient's every need
- Ability to read customers face to face or over the phone making sure I can create a professional but personal experience for them
- Being able to remain calm under pressure and to keep cool
- Closing with a patient by making sure at the end of the conversation the patient is satisfied with their service
Education
Medical Billing and Coding - Healthcare Management
Miller Motte University
Wilmington, NC04.2019
Skills
- Scheduling
- Organizational Skills
- Billing
- Receptionist
- Microsoft Excel
- Data Entry
- Microsoft Office
- Microsoft Word
- Outlook
- Schedule Management
- Healthcare Management
- Medical Billing
- Dentrix
- Records Management
- Insurance Verification
- Medical Coding
- Eaglesoft
- HIPAA
- Time management
- Claims review
- Claims processing proficiency
- HIPAA compliance
- Professionalism and ethics
- Patient registration
- Insurance verification
- Paperwork management
- Verifying insurance
- Analytical problem solving
- Accounts receivable management
- Managing records
- Collecting payments
- Revenue cycle management
- Records coordination
- Medical billing
- Payment posting
- Insurance collaboration
- Debt collection procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Self motivation
- Goal setting
Certification
Childcare Credentials 1&2, 05/04, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AR/Revenue Cycle Specialist
The Dental Company/Providence Dental
01.2022 - 12.2024
Collections Specialist Manager
The Dental Company
09.2020 - 03.2022
Office Manager
The Dental Company/ Durham Dental Group
11.2019 - 01.2022
Patient Relations Coordinator
Dental Works
01.2015 - 05.2019
Customer Service
Concentra Urgent Care
01.2013 - 01.2015
Childcare Credentials 1&2, 05/04, Present
Medical Billing and Coding - Healthcare Management
Miller Motte University
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