LaToya Mays

• Monitored vital signs such as temperature, pulse rate, respiration rate, and blood pressure.
• Performed hourly rounds and responded promptly to call lights.
• Utilized computer systems for charting patient data. Adhered strictly to HIPAA regulations when dealing with confidential information.
• Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional.
• Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses.

• Organized specimens and prepared slides for microscopic examination. • Monitored stockroom operations to ensure sufficient supplies were available for daily activities.

• Assisted with training new staff members on proper lab protocol and safety guidelines.

• Ensured lab safety protocols were always followed while performing experiments.

• Performed quality control tests to ensure accuracy of results. Developed proficiency in using a wide range of laboratory equipment, such as microscopes, centrifuges, pH meters, spectrophotometers, and chromatographs.

• Demonstrated attention to detail in accurately taking and delivering orders, including communicating with guests to ensure their satisfaction.

• Compiled field observations and converted into data to prepare for experiments and tests.

• Collected, labeled and stored lab samples according to laboratory specifications.

• Identified areas of improvement within the department by researching best practices used by other healthcare facilities.
• Participated in quality assurance initiatives designed to measure performance against established goals.
• Identifies possible issues and obstacles that could affect the company and assumes the initiative to work with other employees and teams to find solutions.
• Resolved any discrepancies between patient information entered the system versus what was submitted on claim forms prior to sending out bills.
• Utilized effective communication skills to ensure the accuracy of information provided to patients regarding insurance coverage, billing, and payment plans.
• Recognized potential problems related to registration activities such as incomplete documentation or incorrect coding prior to submission of claims.
• Maintained knowledge of current healthcare industry trends and changes related to insurance verification procedures, coding practices, and reimbursement policies

• Demonstrated strong interpersonal skills while communicating with clients and their families regarding healthcare needs.
• Adhered to all safety regulations when assisting clients with mobility issues.
• Ensured compliance with HIPAA regulations concerning release of confidential information.

• Demonstrated strong interpersonal skills while communicating with clients and their families regarding healthcare needs.
• Reconciled accounts receivable balances to ensure proper coding and documentation were used.
• Analyzed denied claims data to identify patterns resulting in improper coding or incorrect information being submitted.
• Composing letters and reports, doing semi-complex arithmetic computations
• Examining relevant issues with the health insurance to provide feedback for changes Constructing policies for health insurance programs through the creation of regulations, manuals, program memorandums, policy letters, and/or recommendations.
• Specifying manageable options and/or the problems because of proposals and findings derived from analysis and evaluation of health insurance plans.
• Handling of administrative details, including compiling sensitive and highly confidential data, creating reports by combining information from multiple sources, interacting with a wide range of internal and external callers Supervised by an experienced health system administrator with regular assessments of the individual's progress.
• Review the needs of the target populations and ascertain whether the use of products and/or techniques is supported by evidence.
• Created standard responses to various correspondences.

• Analyzing policy concerns with the national health insurance program to suggest changes to the program.
• Creating policies for health insurance programs through rules, manuals, program guidelines, program memoranda, policy letters, and/or instructions.
• Outlining workable solutions and/or the ramifications in recommendations and conclusions derived from analysis and assessment of health insurance programs.
• Updated organizational databases with current contact information while ensuring privacy regulations were followed.
• Managed a high volume of incoming calls and emails, responding promptly to inquiries with professionalism.
• Created detailed spreadsheets using Microsoft Excel for tracking project progress and budgeting expenses.
• Performed daily administrative tasks such as photocopying, faxing documents and sorting mail.

• Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
• Developed debt collection protocols applicable to delinquent accounts, defining timelines for courtesy calls and referral of problem accounts to debt collectors.
• Evaluating policy considerations related to national order to provide guidance healthcare plan for changes.
• Establishing guidelines, policies, program memos, policy correspondence, regulations, manuals, and/or instructions to convey health insurance program policies.
• Justifying conclusions and suggestions based on research and analysis of health insurance plans that include reasonable solutions and/or their consequences.
• Demonstrated self-reliance by meeting and exceeding workflow needs. Kept the team on track by assigning and supervising their activities and giving constructive feedback.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Achieved cost savings by developing functional solutions to resolve problems.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Review the literature to ascertain the prevalence of various health issues and needs in the target populations and to ascertain whether the use of products and/or techniques is supported by evidence.

Accomplishments

• Created a highly effective new medical record spreadsheet that significantly impacted efficiency and improved operations.

• Consistently maintained high customer satisfaction ratings.

• Acts as a program lead, carrying out tasks like testing, assessing, and analyzing data to guide the creation and uptake of virtual care tools.