LaToya McDonald
Sheffield,ALABAMA
Summary
Results-oriented Assistant Manager with a proven track record of resolving customer complaints and maintaining a high level of professionalism. Skilled in overseeing daily operations, managing staff and inventory, and training new employees. Proficient in multi-tasking, data entry, record keeping, and providing exceptional customer service.
Overview
2027
2027
years of professional experience
Work History
Production Technician/Forklift Driver
First Solar
Trinity, AL
2025 - Current
- Operated production equipment while following safety procedures and quality standards.
- Monitored manufacturing process flow and reported equipment or material abnormalities promptly.
- Inspected products for defects and removed nonconforming material from line.
- Recorded production data accurately in tracking systems and shift documentation.
- Supported preventive maintenance tasks and kept work area organized and compliant.
- Collaborated with team members to maintain steady output and resolve production issues.
- Learned solar manufacturing procedures quickly and adapted to changing work priorities.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
- Reduced machine downtime by implementing preventive maintenance procedures and regular inspections.
ASSISTANT MANAGER
Mapco
Florence, ALABAMA
07.2023 - Current
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
PRODUCTION LINE ASSEMBLY WORKER
North American Lighting
Muscle Shoals, ALABAMA
01.2017 - 07.2023
- Worked collaboratively with other team members in order to meet production goals efficiently.
- Received training in proper operation of machinery used in the assembly process.
- Assisted co-workers when needed by providing assistance with difficult tasks or explaining processes and procedures.
- Communicated effectively with co-workers regarding any problems that arose during assembly operations.
- Operated automated production machinery to assemble parts according to specifications.
- Identified defective parts or assemblies, isolated source of defects, and reported issues to supervisor for resolution.
- Notified supervisor of errors, differences, or irregularities in product.
- Identified and reported defective parts and materials to supervisors.
Education
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - Office Administration
Northwest Shoals Community College
Muscle Shoals, ALABAMA05.2018
HIGH SCHOOL DIPLOMA - undefined
Bradshaw High School
Florence, ALABAMA05.2002
Skills
- Multi-Task
- Record Keeping
- Data Entry
- Customer Service
Personal Information
Title: Customer Service Representative
Timeline
ASSISTANT MANAGER
Mapco
07.2023 - Current
PRODUCTION LINE ASSEMBLY WORKER
North American Lighting
01.2017 - 07.2023
HIGH SCHOOL DIPLOMA - undefined
Bradshaw High School
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - Office Administration
Northwest Shoals Community College
Production Technician/Forklift Driver
First Solar
2025 - Current