Daiyana Mcelya-williams
Cleveland,OH
Summary
Dynamic professional with a proven track record in customer service and management, notably at Her Royalty Kloset. Excelled in resolving customer complaints, enhancing loyalty, and leading teams to exceed productivity goals. Skilled in active listening and proficient in Microsoft Outlook. Demonstrated ability to adapt quickly, improving processes and fostering significant customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Her Royalty Kloset
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Manager
McDonald's
08.2024 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manger
Wing Stop
05.2024 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Froster
Nothing Bundt Cakes
06.2023 - 03.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Alief Hastings High School
Houston, TX06-2023
Skills
- Active listening
- Customer service
- Data entry
- Critical thinking
- Call center experience
- Microsoft outlook
Timeline
Manager
McDonald's
08.2024 - 11.2024
Customer Service Representative
Her Royalty Kloset
07.2024 - Current
Manger
Wing Stop
05.2024 - 10.2024
Froster
Nothing Bundt Cakes
06.2023 - 03.2024
High School Diploma -
Alief Hastings High School
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