Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Latoya Mclennon

Lawrenceville,Georgia

Summary

Seasoned Case Manager with background in personal development and leadership training. Strengths include strategic planning, team motivation, and innovative problem-solving skills. Demonstrated success in aiding individuals to reach their full potential and achieving career milestones. Notable impact on overall performance improvement and individual growth in previous roles.

Overview

17
17
years of professional experience

Work History

Success Coach/Case Manager

Rainbow Village
10.2021 - Current
  • Monitor client progress and adjusted strategies as needed.
  • Provide one-on-one case coaching sessions to address individual challenges.
  • Train new staff on coaching techniques and best practices in client support.
  • Collaborated with community partners to enhance client resources and support.

Temporary Eligibility Specialist – COVID-19 Rent Assistance Program

CVR Associates
Alpharetta, GA
02.2021 - 10.2021
  • Demonstrated strong customer service skills, time management, and the ability to work both independently and collaboratively in a fast-paced work environment.
  • Evaluated eligibility applications for the rental assistance program for clients in Texas.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Analyzed financial information provided by applicants to verify income levels.

Program Director

HomeStretch Inc
Roswell, GA
05.2020 - 02.2021
  • Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
  • Managed budget planning and resource allocation for program activities.
  • Facilitated workshops and training sessions for staff, interns and volunteers.
  • Coordinated partnerships with local organizations to expand resource availability.

Family Case Manager

HomeStretch Inc
Roswell, GA
04.2019 - 04.2020
  • Facilitated communication between families and community resources.
  • Monitored client progress and adjusted support services as needed.
  • Provided case management services to families in need of assistance.
  • Responded promptly to emergency situations by providing crisis counseling and support services.

Program Manager

Asian American Resource Center
Duluth, GA
08.2017 - 01.2019
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Oversaw program compliance with requirements, schedule and budget.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Assisted in developing training materials for new hires involved in the program activities.

Clinical Social Work Intern

Esteem Counseling and Consulting Services, LLC
Decatur, GA
02.2018 - 08.2018
  • Conducted therapy, provided crisis intervention and educated patients and families.
  • Participated in weekly supervision meetings with clinical supervisor to discuss cases and develop therapeutic strategies.
  • Organized personalized discharge plans to oversee safe and effective reintegration.
  • Coordinated psychosocial assessments, treatment plans and progress notes.

Resident Advisor

Chris 180
Fayetteville, GA
10.2015 - 07.2017
  • Worked with parents, education professionals, court officials, and peers in a professional manner.
  • Assisted in crisis management by implementing safety protocols during emergencies.
  • Trained new advisors on policies, procedures, and best practices for resident support.
  • Conducted regular check-ins with residents to assess needs and provide resources.

Social Work Intern

Hi-Hope Service Center
Lawrenceville, GA
08.2016 - 02.2017
  • Documented client progress and maintained accurate case files for review.
  • Engaged in training workshops to enhance knowledge of social work practices.
  • Assisted in conducting assessments of client needs, strengths, and weaknesses.
  • Organized and maintained case records in accordance with agency policies and procedures.

Vocational Case Manager

Federation Employment Guidance Services
Bronx, NY
11.2008 - 03.2015
  • Assessed client needs to develop personalized vocational rehabilitation plans.
  • Collaborated with employers to create job opportunities for clients.
  • Coordinated support services to assist clients in achieving employment goals.
  • Maintained accurate records of client interactions and service delivery activities.

Education

MSW - Social Work and Behavioral Health

Walden University
Minneapolis, MN, United States
01.2018

Bachelor of Science - Biology

St. John’s University
Queens, NY, US
01.2011

Skills

  • Recruitment and hiring
  • Volunteer management
  • Interpersonal skills
  • Project management
  • Crisis intervention
  • Time management
  • Organizational skills
  • Proficient computer skills

Accomplishments

  • Phi Alpha Honor Society

References

References available upon request.

Timeline

Success Coach/Case Manager

Rainbow Village
10.2021 - Current

Temporary Eligibility Specialist – COVID-19 Rent Assistance Program

CVR Associates
02.2021 - 10.2021

Program Director

HomeStretch Inc
05.2020 - 02.2021

Family Case Manager

HomeStretch Inc
04.2019 - 04.2020

Clinical Social Work Intern

Esteem Counseling and Consulting Services, LLC
02.2018 - 08.2018

Program Manager

Asian American Resource Center
08.2017 - 01.2019

Social Work Intern

Hi-Hope Service Center
08.2016 - 02.2017

Resident Advisor

Chris 180
10.2015 - 07.2017

Vocational Case Manager

Federation Employment Guidance Services
11.2008 - 03.2015

MSW - Social Work and Behavioral Health

Walden University

Bachelor of Science - Biology

St. John’s University

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