Dedicated and compassionate Registered Nurse (RN) with progressive career history in leadership, direct patient care, triage and care coordination in fast-paced environment. Adept at managing nursing services, ensuring high quality care and monitoring compliance. Proven track record in initiatives to improve patient outcomes and resident and family satisfaction. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.