Latoya Miles
Melbourne
Summary
Proactive Operations Manager with extensive experience in staff supervision, inventory management, and client relations. Proven success in empowering teams, improving performance outcomes, and managing multiple projects concurrently. Strong skills in performance management, customer relationship management, and supply chain operations, bringing a commitment to operational excellence and client satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Manager
Service Experts
12.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Implementation Specialist
Service Experts
03.2023 - 12.2023
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
Operations Manager
Service Experts
12.2021 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Office Manager
Service Experts
06.2014 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Bachelor of Science - Sociology
University of Central Florida
Orlando, FL12-2019
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Employee Motivation
- MS Office
- Customer Relationship Management
- Schedule Management
- Process Improvement
- Performance Management
Timeline
Operations Manager
Service Experts
12.2023 - Current
Implementation Specialist
Service Experts
03.2023 - 12.2023
Operations Manager
Service Experts
12.2021 - 03.2023
Office Manager
Service Experts
06.2014 - 12.2021
Bachelor of Science - Sociology
University of Central Florida
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