Latoya Miller
Darlington,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
QVC
South Carolina
12.2021 - 01.2024
- customer service specialist for QVC company
- I worked from home assisting customers needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Packer/Shipper
QVC (warehouse)
09.2016 - 12.2021
- Unloaded and loaded trucks with merchandise for distribution.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Maintained records of shipments, returns, and damages.
- Weighed packages to determine shipping costs.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Prepared documents such as bills of lading, invoices, manifests, and purchase orders.
- Checked stock levels on a daily basis to ensure availability of items for shipment.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Provided assistance in the assembly line when needed.
Cashier
West Oil Company
Darlington, SC
01.2010 - 08.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Education
Certificate - CNA
Florence-Darlington Technical College
10.2021
High School Diploma -
York High School
York, NE05-2006
Skills
- Packaging (2 years)
- Pallet Jack (3 years)
- Forklift Operator (2 years)
- Product Knowledge
- Account updating
- Inbound and Outbound Calling
- Complaint resolution
- Technical Support
- Positive and professional
Certification
Certified Nursing Assistant (CNA), 12/2015, 01/2018
Additional Information
Looking for employment preferably inside a warehouse or plant. However, I'm willing to make a great employee in whatever company I'm blessed to be a part of.
Personal Information
Relocation: SC
Timeline
Customer Service Representative
QVC
12.2021 - 01.2024
Packer/Shipper
QVC (warehouse)
09.2016 - 12.2021
Cashier
West Oil Company
01.2010 - 08.2016
Certificate - CNA
Florence-Darlington Technical College
High School Diploma -
York High School