Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latoya Moreland

Maryville,TN

Summary

Hardworking and reliable with strong abilities in communication and professionalism. Offering experience, interpersonal and multitasking skills . Highly organized, proactive and punctual with a team-oriented mentality. Multifaceted Leader with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Attentive Customer Service Representative with 20+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

1
1
Certification

Work History

Lead Customer Service Associate

Wawa Inc
  • Supported management team with facilitating everyday task including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions
  • Delivering exceptional customer service according to Wawa's vision and mission.

Behavioral Health Technician

Advanced Recovery Center
  • Aided Clinical and Nursing staff with implementing individual treatment plans for sobriety
  • Recorded behavior while providing a safe, supportive environment for the patients
  • Assisted in daily activities, whether therapeutic or recreational
  • Mediating or restricting any violent behavior using certified training.

Senior Customer Service Representative

Alorica
  • Responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions like transaction inquiries and closure of accounts
  • Answering customer questions about basic banking services, like interest rates and fees
  • Assisting customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.

Certified Personal Fitness Trainer

Planet Fitness
  • Designed and carried out workout routines specific to the needs of all clients
  • Evaluated clients' current fitness level and personal goals
  • Developed personalized training programs for clients to follow, and monitored the clients' progress
  • Lead group and individuals during categories of fitness training classes.

Server

Union Landing
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Bussed and reset tables to keep dining room and work areas clean.

Bartender

ParTPub
04.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Education

Bachelor of Arts - Psychology

Maryville College
Maryville, TN

Certification - Personal Fitness Trainer

NASM
Gilbert AZ
08.2021

Skills

  • Leadership skills
  • Fitness assessments
  • Exercise equipment operation
  • Customer service
  • Reliable and trustworthy
  • Conflict mediation
  • Adaptive team player
  • Office equipment proficiency
  • Inbound and Outbound Calling
  • High-energy attitude
  • Records maintenance
  • Incident reporting
  • Housekeeping skills
  • Food preparation and handling
  • Emergency Response
  • Security monitoring
  • Admissions intake
  • Communication
  • Working collaboratively
  • Active listening
  • Time management
  • Answering Client Questions
  • Microsoft Office
  • Incoming Call Management
  • Payment Processing
  • Professional Relationships

Certification

  • Certified Personal Trainer (CPT)
  • Food Safety and Handling Training - 2022

Timeline

Server

Union Landing
06.2023 - Current

Bartender

ParTPub
04.2023 - Current

Lead Customer Service Associate

Wawa Inc

Behavioral Health Technician

Advanced Recovery Center

Senior Customer Service Representative

Alorica

Certified Personal Fitness Trainer

Planet Fitness

Bachelor of Arts - Psychology

Maryville College

Certification - Personal Fitness Trainer

NASM

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Latoya Moreland