LaToya Morgan
Jefferson ,City
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Act-Tay Program Assistant
Compass Health Network
11.2021 - Current
- Compiled data from various sources to provide comprehensive reports
- Schedule intakes from refferal data
- Created and updated records and files to maintain document compliance.
- Prepared clearly written and formatted documents and reports.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updating and maintaining client charts
- Implemented a centralized record-keeping system that improved overall data accuracy and accessibility for team members.
- Collect and track information from daily staff meetings
- Complete quarterly reports for DMH
Customer Service Representative
Compass Health Network
02.2020 - 11.2021
- Greet clients and maintain customer service philosophy
- Open charts for new services
- Updated account information to maintain customer
- Complete financial paperwork
- Promptly respondence to inquiries and requests from prospective customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assist clients with injuries about services and charges
- Checking schedules
- Data entry in Citrix
Direct Support Professional
Avant Supported Living
11.2019 - 01.2020
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Recorded status and duties completed in logbooks for management.
- Assisted with daily living activities, running errands, and household chores.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Researched community resources and services to provide accessibility and assistance to clients.
- Monitored clients' overall health and well-being and noted significant changes.
House Manager
Maurizi ISL Homes
01.2019 - 11.2019
- Registered housekeeping information on database to enable tracking history and maintain accurate records.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Implemented eco-friendly practices within the home to reduce environmental impact while maintaining high standards of living for the family.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Managed day-to-day operation of home to comply with regulations and agency standards.
DSP/House Manager
Boone Supported Living
01.2018 - 01.2019
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Addressed customer feedback and complaints to maximize satisfaction.
- Registered housekeeping information on database to enable tracking history and maintain accurate records.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Monitored staff performance and provided feedback to drive productivity.
House Manger/Lead Staff/DSP
Finck Supported Living Services
06.2016 - 01.2018
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Boosted company revenue through strategic marketing initiatives and targeted sales campaigns.
- Assisted with onboarding new staff members, providing orientation and support.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Provided guidance and support to junior staff members in achieving performance goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Registed Medical Assistant -
Medtech Institute
Silver Spring MD05.2009
GED -
Montgomery College
Rockville, MD01.2005
Skills
- Administrative Support
- Roadmap Planning
- Information Management
- Strong Problem Solver
- Records Management
- Data Entry
- Teamwork and Collaboration
- Administrative background
- Meeting planning
- Document Control
- Filing and data archiving
- Program Administration
Timeline
Act-Tay Program Assistant
Compass Health Network
11.2021 - Current
Customer Service Representative
Compass Health Network
02.2020 - 11.2021
Direct Support Professional
Avant Supported Living
11.2019 - 01.2020
House Manager
Maurizi ISL Homes
01.2019 - 11.2019
DSP/House Manager
Boone Supported Living
01.2018 - 01.2019
House Manger/Lead Staff/DSP
Finck Supported Living Services
06.2016 - 01.2018
Registed Medical Assistant -
Medtech Institute
GED -
Montgomery College