LaToya Mosby
Dallas
Summary
Well-rounded professional backed by education, administrative support, call center, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality. Regarded as a natural people person with strong interpersonal communication skills. Well-organized, manage time and priorities in multi-task environments. Ability to work independently and prioritize workload according to project goals and objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Permanency Support Worker
Empower/TFI
09.2024 - 03.2025
- Assisted and completed tasks that the supervisor or Caseworker needed help with.
- Helped clients
- Transported clients to appointments, events according to determined schedule.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living.
- Provided appropriate child supervision
Full Time Student
Ultimate Medical Academy
02.2023 - 12.2023
- Remained self-directed, motivated, and accountable for personal actions
- Came prepared for class and completed assignments on time
- Navigated new technology, utilized available resources, and set realistic expectations
Customer Service Representative
iQor | Call Center
09.2022 - 01.2023
- Handled inbound and outbound telephone calls, provided information, and updated account information
- Delivered technical support vial telephone calls, chat, and email
- Entered data, took orders, and maintained accurate and complete documentation
Housekeeper / Environmental Aide
UT Southwestern Medical Center
07.2021 - 08.2022
- Cleaned patient rooms and any other areas assigned in accordance with procedures
- Worked independently with minimal supervision and met established deadlines
- Promoted and engaged in proper safety and infection control practices
- Respected patient privacy and maintained confidentiality standards
Substitute Teacher
Childcare Careers
08.2015 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.Communicated thoroughly and timely with parents regarding children's progress, behavior and needs
- Upheld classroom routines to support student environments and maintain
- consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals
- Communicated throughly and timely with parents regarding children’s progress, behavior and needs
- Provided age appropriate lessons, recreation and learning experiences for children in care
- Exhibited regular and punctual attendance
- Assured child safety and appropriate hygiene
- Provided appropriate child supervision
- Sparked imagination, built self-esteem and help children discover new things each day
- Assisted with naps, meals and snacks
Skills
- Eager To Help Families
- Desire to Advocate for Children
- Sensitivity and understanding
- Active listener
- The ability to work well with others and to be flexible and open to change
- The ability to accept criticism and work well under pressure, Patience and the ability to remain calm in stressful situations
- Scheduling
- Front Office Operations
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Education Professional Development
- Ultimate Medical Academy, Associate of Science Degree – Medical Billing and Coding, 12/2023
- Ultimate Medical Academy, HIPAA Essentials for Healthcare Professionals
- Kaplan College, Diploma – Medical Office Specialist, 10/2010
- Ashworth College, Child Development Associate
Communication Platforms
- Zoom
- MS Teams
Microsoft Office Applications
- Word
- Excel
- PowerPoint
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Medical Office Procedures
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Scheduling
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Workers Compensation
- Front Office Operations
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Certification
All Empower/TFI ITP’s
Timeline
Permanency Support Worker
Empower/TFI
09.2024 - 03.2025
Full Time Student
Ultimate Medical Academy
02.2023 - 12.2023
Customer Service Representative
iQor | Call Center
09.2022 - 01.2023
Housekeeper / Environmental Aide
UT Southwestern Medical Center
07.2021 - 08.2022
Substitute Teacher
Childcare Careers
08.2015 - 03.2020
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