Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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LATOYA MOSES-DAWSON

Professional
Tucker,GA

Summary

Skilled Healthcare Operations Professional, well-versed in providing high quality Patient Access Support. Dedicated leader with -15+years. Professionally trained Patient Advocate with experience ensuring high standard culturally competent care servicing wide varieties of patients with diverse needs.

Overview

22
22
years of professional experience

Work History

Patient Access Representative III/Multi Departmental

Northside Hospital Gwinnett
06.2016 - Current
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing
  • Evaluated patients' financial status and established appropriate payment plans
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
  • Maintained strict patient and physician confidentiality.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Supervisor Patient/Lead Access Representative III

Emory Healthcare/Winship Cancer Institute
03.2010 - 05.2016
  • Responsible for leading a team of 12 including overseeing patient pre-registration of scheduled accounts, verifying insurance coverage, benefits, and obtaining pre-certification,Medicare,Medicaid
  • Coordinated front desk flow lab process ordering, activating of patient arrival/lab orders
  • Verified patients' insurance eligibility and collected patient responsibility payments
  • Maintained patient charts for Business Office and Medical Records
  • Efficiently expedited patient records between Business Office, Medical Records, and Registration
  • Gave demographic information to insurance companies and called physicians' offices if clinical information is needed for pre-certification and verified the information obtained
  • Centricity, Healthquest, IDX, Eemer, Powerchart and Front Runner
  • Improved out Patient Laboratory processes through innovative observation, implemented a new intake procedure; that resolved patient wait and delays
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

Lead Medical Assistant III, Medical Records Technician

Emory University Orthopedic & Spine Hospital
01.2003 - 03.2010
  • Maintained accurate records of patient care, condition, progress and concerns
  • Monitored vital signs, such as blood pressure and pulse
  • Provided pre- and post-operative care
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws
  • Foley catheter removal and EKGs
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
  • Monitored expiration of medical supplies and medications.

Education

Bachelor of Arts - Healthcare Administration

Cappella University

Graduate -

Associate of Arts - Medical Assisting, LPN/Healthcare

Darton College Graduate
Albany, GA

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration

Accomplishments

  • Naham Member, CPAR, CHAA and Medical Assistant III
  • APPLICATIONS/SOFTWARE
  • AHIQ, Forms on Demand, Financial Estimate Tool, Quadra Med, Wells Fargo, RevRunner, Picis, Cerner
  • All
  • Revenue cycle
  • Epic Systens

Languages

English
Full Professional

Timeline

Patient Access Representative III/Multi Departmental

Northside Hospital Gwinnett
06.2016 - Current

Supervisor Patient/Lead Access Representative III

Emory Healthcare/Winship Cancer Institute
03.2010 - 05.2016

Lead Medical Assistant III, Medical Records Technician

Emory University Orthopedic & Spine Hospital
01.2003 - 03.2010

Graduate -

Associate of Arts - Medical Assisting, LPN/Healthcare

Darton College Graduate

Bachelor of Arts - Healthcare Administration

Cappella University

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LATOYA MOSES-DAWSONProfessional