Latoya Murphy
Statesboro,GA
Summary
Adept at heavy lifting and problem-solving, I significantly enhanced safety and efficiency at Maersk Inc. My ability to quickly adapt and collaborate as a team player, coupled with a strong foundation in safety procedures and customer service, consistently exceeded project and customer satisfaction goals. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
8
8
years of professional experience
Work History
General Laborer
Maersk Inc
04.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Mentored new employees by providing guidance on safety and proper techniques.
- Loaded and unloaded materials onto trucks and trailers.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
General Laborer
Prologistics
05.2023 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Customer Service Cashier
Enmarket
01.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
General Laborer
NFI
01.2021 - 01.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Read work orders to determine work assignments and equipment and materials needed.
- Participated actively in regular safety meetings to stay informed about current rules and best practices for accident prevention on the job site.
- Followed written instructions to construct various types of equipment.
Stocker
Walmart
03.2020 - 01.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much as 20 pounds.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Processed and packaged stock items for customer purchases.
Customer Service Cashier
Enmarket
03.2019 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Cashier
Walmart
08.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Screven County High School
Sylvania, GA05.2016
Skills
- Heavy Lifting
- Problem-Solving
- General tool knowledge
- Safety Procedures
- Organization
- Customer Service
- Safety awareness
- Truck loading and unloading
- Team Player
Timeline
General Laborer
Maersk Inc
04.2024 - Current
General Laborer
Prologistics
05.2023 - 04.2024
Customer Service Cashier
Enmarket
01.2022 - 05.2023
General Laborer
NFI
01.2021 - 01.2022
Stocker
Walmart
03.2020 - 01.2021
Customer Service Cashier
Enmarket
03.2019 - 02.2020
Cashier
Walmart
08.2016 - 07.2018
High School Diploma -
Screven County High School