Latoya Neal
Merrillville,USA
Summary
Seeking a Social Services position with your company in order to utilize educational achievements and 5+years of experience as a Human Service professional with an emphasis in Case Management to help individuals in the community achieve better mental, physical, and emotional health.
Professional intake specialist with significant experience in managing patients' interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
9
9
years of professional experience
Work History
Team Supervisor for the Mobile Assessment Team
Chicago Behavioral Hospital
04.2021 - Current
- Provide educational and informative information to patients' seeking to utilize DCHD programs/services.
- Conduct community referrals for intake interviews and screenings in order to obtain appropriate admission information.
- Conducted initial patient consultations to gather relevant information and assess legal needs.
- Streamlined intake processes, enhancing efficiency and improving response times for client inquiries.
- Maintained accurate records in case management software, ensuring data integrity and confidentiality compliance.
- Provided training and mentorship to new staff on best practices for client intake procedures.
- Developed standardized templates for client communications, increasing consistency across the department.
- Coordinated follow-ups with clients, ensuring timely updates on case status and next steps in legal proceedings.
- Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
- Prevented errors in case documentation through meticulous attention to detail when recording client information during intake interviews.
- Served as a reliable resource for both colleagues and clients seeking information or guidance on legal matters.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
- Streamlined intake processes by implementing a standardized questionnaire for potential patients, increasing efficiency and consistency in information gathering.
- Provided ongoing support to patients' throughout their engagement, fostering positive relationships and trust.
- Monitored data trends within intake metrics, identifying areas for process improvement and enhanced service delivery.
- Answered phone calls and provided new referrals with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed patients' charts.
Mental Health Crisis/Intake Specialist
HRDI/Jackson Park Hospital
01.2020 - Current
- Completed documents evaluation prior to the department from the Emergency Department.
- Based on the determination of eligibility and clinical evaluation, determines the most appropriate and available level of care and secures authorization for same.
- Ensured firm linkage of the individual with the authorization level of care.
- Ensured documentation of the evaluation, recommendations and disposition outcome for the individual.
- Completed psychological assessments, including Mental Health Exams, past and present psychiatric history, family history, substance abuse history and suicide risk assessment including ascertaining client's presentation of illness, evaluating client's functional level prior to admission and determining client's level of risk
- Provide intensive stabilization, assessment, crisis intervention and case management
Housing Case Manager
Catholic Charities (QPA Staffing Agency)
04.2019 - 10.2019
- Conducted outreach to homeless families on the streets, and at emergency shelters.
- Assisted homeless women in securing and moving in to permanent housing. Assisted with furniture procurement and move.
- Provided case management and housing retention services to housing clients.
- Maintained accurate and up to date case records.
- Was responsible for planning, placement, case management and service match monitoring and reporting for Shelter
- Attended staff / agency trainings and meetings as well as supervision meetings with Program Manager.
ESG Housing Specialist/ Intake Specialist at Daybreak Shelter
Catholic Charities (Delta T. Group Temp Agency)
09.2018 - 01.2019
- Assessed housing barriers of families and individuals experiencing homelessness to determine housing and service needs.
- Worked with clients and their assigned Emergency Shelter or Transitional Housing Case Manager to develop a housing procurement, financial, and self-sufficiency case management plan.
- Determined client's needs goals and eligibility for the Rapid Re-Housing Program.
- Assisted participants in locating and securing rental housing of their choice.
- Assisted in development of and encourage adherence to a person budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payment plans for bills, paying off past debts and to assist clients in maintaining their housing
- Assist participants in development of a strength-based/solution focused individualized goal and action plan that promotes permanent housing and self-sufficiency.
- Provided regular pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community.
- Apply knowledge of residential lease contracts to educate clients of their housing rights and responsibilities.
Youth Care Specialist
Delta T Group Temp Agency
07.2018 - 09.2018
- Helped program participants to modify attitudes and patterns of behavior by increasing understanding of self, personal strengths and challenges.
- Ensured participants follow implemented Individual Service Plans, point and level systems, and behavior mentorship plans.
- Supervises and ensured safety of the youth in the milieu during the assigned shift.
- Supervised participants’ phone calls, activities, health and hygiene, and adherence to program rules and schedule.
- Provided supportive supervision, guidance, and role modeling for the participants in the milieu.
- Utilized Crisis Prevention Institute (CPI) crisis de-escalation techniques as necessary.
- Followed food service sanitation standards for meal preparation, serving, storage and clean-up, as directed.
- In residential programs, assisted with household responsibilities which may include, but is not limited to, cleaning and organizing communal areas.
Intake Specialist
HRDI (Delta T. Group Temp Agency)
12.2017 - 02.2018
- Pre-screened patients/clients in crisis. Intervention focuses on clinical assessment and appropriate referrals to community resources.
- Managed and monitored the authorization Process to secure payment for service provided.
- Monitored Patient flow/acuity and assisted in getting patients to next level of care.
- Ensured that documentation is completed in timely manner and that services are ready in Paragon/AVATAR to process for Billing by managing failed activities and failed claims. Interact with staff as needed to get documentation completed.
- Completed Monthly Utilization Report if needed.
Community Support Specialist
Thresholds
08.2016 - 09.2017
- Provided direct service to members through group counseling/therapy, case management, job support, crisis intervention, and psycho-social rehabilitation services either in the community or on site at a Thresholds location.
- Developed and reviewed members’ Individual Treatment Plans (ITP).This requires face to face meetings with member or guardian to identify goals, objectives, specific mental health services needed, and identification of staff responsible for delivering the services.
- Taught members independent and community living skills, such as housekeeping, shopping, meal preparation and personal hygiene as well as the development of functional, interpersonal, support system and coping skills.
- Provided support to members with collateral sources, including other agencies, Social Security Administration, medical providers, Chicago Housing Authority, etc. Advocates and assists with problem solving/resolution that will help the member access and utilize support from the community or support system.
- Performed comprehensive member assessments, with the team and team leader, in order to identify the member’s mental health service needs and to make recommendations for treatment.
- Ensured that the Thresholds Service Plan addresses the member’s needs and includes objectives and techniques for accomplishing each goal.
- Worked cooperatively with inpatient hospital staff, keeping logs and other records of all contacts as required by agency practice. Performs and participates in crisis intervention when necessary.
Education
Bachelors of Arts - undefined
Virginia Union University
Richmond, VA05.2011
Masters of Arts - undefined
Capella University
Minneapolis, MN01.2014
Skills
- More than 10 years in Human/Social Services
- Excellent Communication/Written Skills
- Extended Experience in Volunteer and Internships
- Regularly rewarded for work performance, reliability, efficiency, accuracy, speed, and overall demeanor
Timeline
Team Supervisor for the Mobile Assessment Team
Chicago Behavioral Hospital
04.2021 - Current
Mental Health Crisis/Intake Specialist
HRDI/Jackson Park Hospital
01.2020 - Current
Housing Case Manager
Catholic Charities (QPA Staffing Agency)
04.2019 - 10.2019
ESG Housing Specialist/ Intake Specialist at Daybreak Shelter
Catholic Charities (Delta T. Group Temp Agency)
09.2018 - 01.2019
Youth Care Specialist
Delta T Group Temp Agency
07.2018 - 09.2018
Intake Specialist
HRDI (Delta T. Group Temp Agency)
12.2017 - 02.2018
Community Support Specialist
Thresholds
08.2016 - 09.2017
Bachelors of Arts - undefined
Virginia Union University
Masters of Arts - undefined
Capella University
Similar Profiles
Olivia FarinaOlivia Farina
Intake Clinician at Chicago Behavioral HospitalIntake Clinician at Chicago Behavioral Hospital
LaTaren HodgesLaTaren Hodges
Medical Records and Health Information Technician at Chicago Behavioral HospitalMedical Records and Health Information Technician at Chicago Behavioral Hospital
Amy EstellAmy Estell
Business Office Manager at Lake Behavioral Hospital (US Healthvest)Business Office Manager at Lake Behavioral Hospital (US Healthvest)
Candace OkaforCandace Okafor
Travel Surgical Technologist at Nurses PRNTravel Surgical Technologist at Nurses PRN
Vanesha CookVanesha Cook
Practice Manager at NorthShore Health CenterPractice Manager at NorthShore Health Center