Experienced critical care nurse with 20 years of dedicated service seeking new growth opportunities in the nursing field. Committed to providing holistic, collaborative care to patients and achieving optimal outcomes. Demonstrated expertise in critical thinking and effective communication, ensuring seamless coordination among healthcare teams. Service-oriented approach ensures patients have the most pleasant care experience possible.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse
Optum
03.2025 - 07.2025
Delivered patient-centered care in fast paced call center environment.
Administered medications and treatments according to established protocols, promoting effective recovery.
Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
Educated patients and families on health management and post-discharge instructions, enhancing self-care skills.
Proactively identified opportunities for process improvements within the call center environment, aiding in the development of more efficient workflows.
Adapted quickly to new software, tools, and processes introduced in the call center environment, ensuring seamless integration into daily workflow.
Contributed valuable insights during team meetings aimed at enhancing operational strategies within the call center environment furthering its overall effectiveness.
Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Adapted quickly to changes in call volume or staffing needs by seamlessly transitioning between different roles within the call center environment.
Registered Nurse
Baylor St. Luke's Hospital
06.2005 - 01.2024
Assisted in the implementation of Epic, ensuring accurate documentation and efficient workflow
Participated in interdisciplinary rounds, contributing valuable insights and recommendations for patient care plans
Served as the charge/resource person for colleagues regarding complex cases requiring specialized nursing interventions
Precepted/mentored new nurses through orientation programs by sharing knowledge about best practices in real life clinical settings
Assisted in emergency bedside procedures
Participated actively in quality improvement initiatives aimed at enhancing patient outcomes and safety measures; resulting in decreased length of stay, falls, and hospital acquired infection rates by 20 %
Participated actively in continuing education programs to stay updated on advancements in nursing practice
Supported research initiatives within the healthcare facility by collecting data or participating in data analysis processes
Created a teaching tool for CHF patients which encouraged post discharge self care, compliance, and need for frequent re admissions; decreasing their incidences of 30 days re admissions by 10%
Established a procedure cart which improved efficiency and waste of supplies during emergency bedside procedures
Volunteered to participate in hospital wide skills check off
Registered Nurse
State Health Agency
07.2010 - 10.2016
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Functioned in multiple roles including CCU, ICU, ER, Observation, and PCU
Education
Bachelor's degree - Nursing
Texas Woman's University
5 2010
Associate's degree - Nursing
Houston Community College
5 2005
Skills
CCU experience and all related modalities and treatment