LATOYA R. NORRIS
Brooklyn,USA
Summary
Polite, professional, and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Overview
11
11
years of professional experience
Work History
Certified Home Health Aide
VNSNY
05.2024 - Current
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided mobility assistance such as walking and regular exercising.
- Administered prescribed medications under direction of physician.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Collaborated with healthcare professionals to develop personalized care plans, optimizing patient outcomes and satisfaction.
Founder
First Superior Home Services LLC
04.2019 - Current
- Provide residential and commercial cleaning services as contracted by clients
Food service worker
Veterans Administration Hospital
02.2022 - 03.2023
- Provided customer service and ad hoc services to internal and external customers and patients
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and internal processes
Customer Service Agent
GCS Access A Ride
09.2018 - 03.2019
- Facilitated communications through management of inbound and outbounds calls
- Assisting elderly and disable passengers and ensure safe departures as well arrival to designated locations
- Reading and corresponding vital information and directions to passengers and other customers
Head Cook
Lower World Carter
01.2015 - 11.2016
- Instructed kitchen staff in the preparation, cooking, garnishing and presentation of food products
- Prepared high-quality meals while complying with school district and government health codes
Customer Service Representative, Cashier
KROGERS
01.2014 - 12.2014
- Provided excellent customer care by responding to requests and assisting with product selection and handling ordering function
- Enforced and maintained compliance with company pricing procedures under the PLU
- Assisting in receiving payment by Cash, Checks, Debit and Credit card
Education
Certified Home Health Aid -
Vns Hha Training
New York, NY08.2024
Food Protection License -
New York City Department of Health And Mental Hygiene
New York06.2015
HIGH SCHOOL DIPLOMA -
C.I.S. ACADEMY HIGH SCHOOL
Durham, NC06.2004
Skills
- MS Office proficiency
- Computer proficient
- Outstanding communication skills
- Exemplary work ethic
- Money handling abilities
- Retail store support
- Medical terminology
- ADLs
- Food services
Timeline
Certified Home Health Aide
VNSNY
05.2024 - Current
Food service worker
Veterans Administration Hospital
02.2022 - 03.2023
Founder
First Superior Home Services LLC
04.2019 - Current
Customer Service Agent
GCS Access A Ride
09.2018 - 03.2019
Head Cook
Lower World Carter
01.2015 - 11.2016
Customer Service Representative, Cashier
KROGERS
01.2014 - 12.2014
Food Protection License -
New York City Department of Health And Mental Hygiene
HIGH SCHOOL DIPLOMA -
C.I.S. ACADEMY HIGH SCHOOL
Certified Home Health Aid -
Vns Hha Training
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